Inside Sales Coordinator

2 days ago

Mangalore, Karnataka, India ATS world Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role Overview

The Inside Sales Executive will be responsible for supporting the sales function by managing incoming inquiries, preparing quotations, following up with potential clients, and coordinating with internal departments to ensure smooth execution of bookings. This role is based in the back office and will focus on driving business growth through proactive customer engagement, accurate documentation, and timely follow-up.

Key Responsibilities

Sales Support & Lead Management:

  • Handle incoming sales inquiries via email, and ensuring timely and professional responses.
  • Prepare and send freight quotations for ocean services based on client requirements.
  • Follow up with prospects and existing customers to convert inquiries into confirmed bookings.
  • Maintain and update the CRM/database with leads, opportunities, and customer information.

Coordination & Communication:

  • Liaise with the operations team to confirm space availability, schedules, and service options.
  • Coordinate with pricing and procurement teams for competitive rates.
  • Work closely with external sales representatives to support client meetings and proposals.
  • Communicate proactively with customers regarding shipment status, service updates, and documentation requirements.

Reporting & Administration:

  • Prepare weekly and monthly sales activity reports for management.
  • Track performance against targets and identify areas for improvement.
  • Support marketing campaigns by following up on targeted outreach lists.

Requirements

Education & Experience:

  • Bachelor's degree in Business, Logistics, or related field preferred.
  • 1–3 years' experience in inside sales, preferably in freight forwarding or logistics.

Skills:

  • Strong verbal and written communication skills in English.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with CRM systems.
  • Basic understanding of ocean freight and logistics terminology.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Attributes:

  • Customer-focused with a proactive, solution-oriented mindset.
  • Detail-oriented with strong follow-up skills.
  • Team player with the ability to work independently when required.

Job Types: Full-time, Permanent

Pay: ₹200, ₹400,000.00 per year

Work Location: In person

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