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Customer Support Executive

2 weeks ago

Kolkata, West Bengal, India Atm softek Full time ₹ 80,000 - ₹ 9,60,000 per year

Job Description:

We are hiring for the position of Software Support Executive Trainee at ATM SOFTEK. This is a non-technical, non-developer role focused on providing customer support for our software products. No programming or coding knowledge is required.

Responsibilities:

  • Provide first-level customer support via email, phone, or remote access.
  • Understand client concerns related to using the software (not development issues).
  • Assist clients in navigating the software and resolving usage-related questions.
  • Document and forward unresolved software-related queries to the development team.
  • Share client feedback with relevant internal teams.
  • Guide and train users on how to use the software effectively.

Who Can Apply:

  • Fresher or Experienced candidates with any graduation background (B.Com. B.Sc., BCA, etc.).
  • Good communication skills and basic computer knowledge is a plus.
  • Should be eager to learn and ready to support clients politely and professionally.

Job Type: Full-time

Pay: ₹10,000.00 per month

Work Location: In person