Customer Support Executive

6 days ago

Kolkata, West Bengal, India House of Edtech Full time

Customer Support Executive EdTech | House of EdTech

Location: Kolkata, Salt Lake, Sector 5 (Work from Office)

Start Date: Immediate Joiner

Salary: Up to 3 LPA (Fixed) + Up to 1 LPA (Performance-based variable pay)

Office Timings: 09 PM 6 AM (6-day workweek)

About Us

House of EdTech (Goenka Kachave LLP), founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, is one of India's fastest-growing edtech companies, redefining professional growth with innovative, impactful, and hands-on learning experiences. With 5M+ professionals served, 250 Cr+ ARR, and 700+ team members across 10+ offices in India, we empower learners to thrive through advanced education in AI tools, Stock Market, Personal Finance, Data Science, and Business Productivity. Now, we are expanding into AI-powered trading and quantitative research — building cutting edge strategies and technology to revolutionize financial decision-making.

Key Responsibilities

  • Call Support: Handle inbound and outbound learner calls to assist with queries and concerns.
  • Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
  • Student Assistance: Guide learners on course navigation, material access, and platform usage.
  • Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
  • Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
  • Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

  • Education: Bachelor's degree preferred (any discipline).
  • Communication: Strong verbal and written skills in English and Hindi.
  • Customer Focus: Passion for helping customers with a problem-solving mindset.
  • Tech-Savvy: Basic understanding of digital tools and learning platforms.
  • Patience & Empathy: Ability to handle customer concerns professionally.
  • Experience: 0–3 years in a call support role (Freshers are welcome).

Why Join House of EdTech?

  • Fast-Growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
  • Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
  • Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
  • Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
  • Make an Impact: Help shape the future of education and empower learners across the country.

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