Customer Support Specialist

6 days ago

Bengaluru, Karnataka, India Orbitouch Outsourcing Private Limited Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Urgent Hiring || Customer Support Executive || Amruthnagar, Bangalore

Profile:- Customer Support Executive

Experience:- Min 1 Year

CTC:- Upto 4.2 LPA (Depend on the interview)

Location:- Bangalore

Working Days:- 6 Days

Key Responsibilities:

  • Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
  • Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
  • Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
  • Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
  • Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
  • Building Relationships: Fostering positive customer relationships through professional and empathetic communication.

Essential Skills:

  • Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
  • Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
  • Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
  • Interpersonal Skills: Building rapport with customers and colleagues.
  • Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
  • Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

Job Types: Full-time, Permanent

Pay: ₹250, ₹450,000.00 per year

Benefits:

  • Provident Fund

Application Question(s):

  • Have you qualified Technologies / Engineering background?

Experience:

  • Customer support: 1 year (Required)
  • Customer relationship management: 1 year (Required)

Location:

  • Bangalore, Karnataka (Required)

Work Location: In person

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