Customer Support Specialist

4 days ago


Bengaluru, Karnataka, India HYI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role:
Customer Support Specialist

Experience: 1-3 Years

Employment Type:
Full-Time

Location: Koramangala, Bangalore (Work From Office)

About HYI.AI

At
HYI.AI
, we're redefining the future of business with cutting-edge solutions in
Generative AI
,
Virtual Assistance
,
Offshore Development Centres (ODC)
, and
Skill Assessment Platforms
. We're looking for tech-forward thinkers who are ready to make a global impact.

Job Summary:

In this role, you will be the primary point of contact for customers with product-related

inquiries. You will handle both inbound and outbound communication to ensure our customers

receive timely, accurate, and helpful support. This is a great opportunity for someone with

excellent communication skills and a passion for problem-solving.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat regarding product features, usage, and troubleshooting.
  • Manage a high volume of inbound and outbound calls in a professional and efficient manner.
  • Resolve product-related issues by providing clear, step-by-step guidance.
  • Document all customer interactions and resolutions in our CRM system.
  • Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the support provided.
  • Collaborate with other departments, such as engineering and product development, to escalate complex issues and provide customer feedback.
  • Stay up-to-date on product knowledge, new features, and company policies.
  • Identify and report trends in customer inquiries and issues to help improve our products and services.

Required Skills and Qualifications:

  • Proven experience in a customer support or customer service role with 1 to 2 years of experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Patience and a positive, empathetic attitude.
  • Proficiency in using CRM software and other support tools.
  • Technical aptitude and the ability to quickly learn new products and technologies.

Required Language Proficiency:

  • English: Excellent verbal and written communication skills.
  • Hindi: Fluent in both verbal and written communication.
  • Proficiency in at least five other Indian languages (e.g., Bengali, Tamil, Telugu, Kannada,
  • Gujarati), with excellent verbal and written skills.


  • Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 30,000 - ₹ 60,000 per year

    Salary - 4.5 lpaExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, and ensuring customer satisfaction through effective communication and problem-solving. The role involves using...


  • Bengaluru, Karnataka, India Hiring Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a Customer Support Specialist ,roles involves handling customer queries, orders, pricing, and account management. Strong communication, MS Office skills & problem-solving required.


  • Bengaluru, Karnataka, India Ileseum Clubs Full time ₹ 37,500 - ₹ 45,000 per year

    Location: Whitefield, BangaloreYears of experience:1 to 3 years in the relevant fieldSalary:20-25K depending upon the candidature of the candidateCompany DescriptionIleseum Clubs is India's leading sports and leisure club management company. Designed for the modern urban individual, we unite sports, fitness, leisure, and co-working under one roof. Our...


  • Bengaluru, Karnataka, India FUTURE ROLE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Customer Support Specialist:-Responsibilities::Respond to customer questions and issues through calls, chats, or emails in a polite and timely manner.Troubleshoot problems by understanding the customer's concern and offering step-by-step help or solutions.Provide accurate product or service information to guide customers and prevent confusion.Document...


  • Bengaluru, Karnataka, India Servify Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Summary:We are seeking aGermanSpeaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and...


  • Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have...


  • Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure...


  • Bengaluru, Karnataka, India Akya Retail Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a highly motivated and customer-centric Customer Support Specialist withproven experience in the ecommerce industry. The ideal candidate will be responsible forproviding exceptional support to our customers across various channels, resolving inquiriesefficiently, and ensuring a positive customer experience. You will be a vital link...


  • Bengaluru, Karnataka, India EagleView Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Us:Eagleview, is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction,...