Customer Support Specialist

16 hours ago

Bengaluru, Karnataka, India Ileseum Clubs Full time ₹ 37,500 - ₹ 45,000 per year

Location: Whitefield, Bangalore

Years of experience:
1 to 3 years in the relevant field

Salary:
20-25K depending upon the candidature of the candidate

Company Description

Ileseum Clubs is India's leading sports and leisure club management company. Designed for the modern urban individual, we unite sports, fitness, leisure, and co-working under one roof. Our mission is to redefine urban lifestyles by offering a holistic club experience that blends wellness, productivity, and leisure. Partnering with India's top developers, we bring world-class sports ecosystems into premium real estate environments. Our spaces are built to energize and elevate daily living.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will handle day-to-day customer interactions, providing exceptional service and resolving issues promptly. Responsibilities include responding to customer inquiries via phone, email, and in-person, maintaining customer records, and ensuring overall customer satisfaction. The role also involves coordinating with various departments to address customer needs and improve service quality.

Qualifications

  • Strong communication and interpersonal skills
  • Proficiency in customer service and support
  • Organizational skills and attention to detail
  • Proficiency in using CRM software and other customer service tools
  • Ability to work independently and as part of a team
  • Experience in sports, fitness, or leisure industry is a plus

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