
Customer Support Specialist
7 hours ago
Designation: Customer Support Specialist
Qualification: Any graduate
Languages required: Fluent English & Malayalam/Tamil
Interview mode: Walk-In at Bangalore Office
Work mode: Work from home
Responsibilities:-
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Types: Full-time, Permanent, Fresher
Pay: ₹17, ₹26,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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