Customer Support Specialist

11 hours ago


Bengaluru, Karnataka, India Shopemet Networks Pvt Ltd Full time ₹ 2,04,000 - ₹ 3,12,000 per year

Designation: Customer Support Specialist

Qualification: Any graduate

Languages required: Fluent English & Malayalam/Tamil

Interview mode: Walk-In at Bangalore Office

Work mode: Work from home

Responsibilities:-

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Job Types: Full-time, Permanent, Fresher

Pay: ₹17, ₹26,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person



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