Centre Manager/ Centre Head

2 days ago

Thāne, Maharashtra, India Pravaayu Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Centre Head/Manager plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive & close the lead effectively.

Key Responsibilities:

Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.

Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.

Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.

Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.

Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.

Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.

Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Key Responsibilities:

KEY COMPETENCIES

Customer Service

Revenue Generation

Training & Development

Team Building

Quality & Service

Effectively interact with customers and ensure high service quality to all Patients & Clients.

Revenue Collection: Generating the lead & Closing the Lead & generating the revenue from the Clients. Perform openings and or closing procedures as necessary.

Lead the therapists and aestheticians

Entrepreneurial Spirit: We encourage our employees to take ownership and think like entrepreneurs. We will empower you to drive initiatives and make meaningful contributions Monitoring the performance: & the whole team is functioning Smoothly starting from managing doctors , therapists,receptionists, and patient care executives .

Drive Clinic excellence and patients' experience

a. Ensure all SOPs, guidelines are followed

b. Drive customer experience and track treatment outcomes

Qualifications:

High school diploma or equivalent; a degree in a relevant field is a plus.

Previous experience in handling Centre Manager/Centre head or a related customer engagement role is preferred.

Excellent communication and interpersonal skills.

Empathetic and patient-focused approach.

Proficiency in using phone systems and customer relationship management (CRM) software.

Strong problem-solving and persuasion skills.

Ability to maintain patient confidentiality.

Conversant in Hindi, English, Marathi

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