Contact Centre Manager

Job Title:Contact Centre ManagerJob Description:We are seeking a highly skilled Contact Centre Manager to lead our outsourced partner operations across call centres and social media platforms.Key Responsibilities:Drive Service Level Agreement (SLA) adherence, cost governance, escalations, and customer experience (CX).Candidate Profile:The ideal candidate...

About The Role   RoleProduct Manager Tech - Contact Centre Business Team Responsibilities: - Provide support for various products within the contact centre business team.- Address and resolve bug fixes promptly to maintain product reliability.- Conduct user acceptance testing for projects to ensure quality and adherence to requirements.- Develop and...

Centre Operations ManagerThis role requires an individual who can lead a team and manage the day-to-day operations of our centre. As Centre Operations Manager, you will be responsible for overseeing all aspects of centre management, including client interactions, events, and staff supervision.Job Responsibilities:Lead Client Interactions: You will be the...

About The Role CEC - Unit Manager - InboundCEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job RoleResponsible for management of the Inbound teams for Liabilities/Assets or...

Job Title: Retail Experience Centre ManagerWe are seeking a highly skilled and experienced retail professional to manage our retail experience centre. As a Retail Experience Centre Manager, you will be responsible for overseeing the daily operations of the centre, ensuring that it runs efficiently and effectively.Main Responsibilities:Manage the retail...

Job Category KMBL Degree Level Bachelor s Degree 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or...

As a Student Admission Counselor at CADD Centre you will play a pivotal role in facilitating the admission process for prospective students interested in our various courses related to Computer-Aided Design and Drafting CADD Your primary responsibility will be to guide and assist students through the admission process providing information about our...

Senior IT ProfessionalWe are seeking an experienced Senior IT Professional to design, implement and manage scalable and secure data centres.Design and implement data centre infrastructure solutions to meet business needs.Administer and manage SQL and MongoDB databases, ensuring high availability and performance.Migrate and deploy applications to cloud-based...

Job OverviewWe are looking for an experienced professional with a minimum of 5 years experience in contact centre inbound / outbound processes.Responsibilities:Manage day-to-day operations of the team to ensure excellent customer service levels and sales targets.Develop and implement strategies to improve vendor management, quality support, and...

Centre Lead PositionWe are seeking a seasoned and passionate Centre Lead to spearhead our operations, staff, and service delivery at multiple locations across India.Key Responsibilities:Strategic Leadership & Team Management: Oversee a dedicated team, setting clear objectives and fostering a collaborative work culture.Operational Excellence: Manage daily...