CEC-Product Manager-Customer Experience Center-Contact Centre Inbound
20 hours ago
About The Role
RoleProduct Manager Tech - Contact Centre Business Team
Responsibilities:
- Provide support for various products within the contact centre business team.
- Address and resolve bug fixes promptly to maintain product reliability.
- Conduct user acceptance testing for projects to ensure quality and adherence to requirements.
- Develop and implement logical structures for reports to enhance operational efficiency.
- Demonstrate a proactive approach to problem-solving and continuous improvement
- Generate innovative ideas to address problems and improve existing processes.
- Maintain a customer-centric focus to ensure products meet user needs and expectations.
- Co-ordinate with various stakeholders to find the solutions
- Exhibit attention to detail in all aspects of product management.
Qualifications:
"¢ Bachelor's degree in Engineering
"¢ Post Graduate Diploma in Management (PGDM)
"¢ Minimum of 2 years of relevant experience in IT or business
Skills and Competencies:
"¢ Strong analytical and problem-solving skills.
"¢ Experience with agile development methodology
"¢ Excellent project management abilities.
"¢ Effective communication and collaboration skills.
"¢ Innovation mind-set with the ability to think outside the box.
"¢ Technical proficiency in IT and business-related tools.
"¢ Customer-centric approach and dedication to quality.
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