Cec Non 811 Vkyc-officer-customer Experience Center-cec-vkyc
3 weeks ago
Posting Description for Internal Candidates Enter Custom Internal Posting DescriptionShort Description for Internal Candidates Description for Internal CandidatesCEC OfficerDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Same Posting Description for Internal and External Candidates
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job...
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VKYC (Video KYC)
1 day ago
Thāne, Maharashtra, India Advance Consultants Full time ₹ 5,00,000 - ₹ 10,00,000 per yearVKYC (Video KYC) We're looking for VKYC Executives to handle incoming calls for Video KYC, ensuring excellent customer service and resolving queries 1+ year of experience in telesales, Vkyc , telebanking, fintech, or similar field
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CEC Officer
1 day ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre InboundAbout The Role CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job RoleTo Attend the inbound calls of customers in both Retail...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 10,00,000 per yearCEC - Service Assurance Officer-Customer Experience Center-Contact Centre InboundAbout The Role CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job RoleTo respond to customer complaints/issues received on...
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Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer...
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CEC Officer
4 days ago
Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - PrivyDepartment Customer Experience CenterLocation Thane/BangaloreReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction- To...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAbout The Role CEC - Unit Manager - InboundCEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job RoleResponsible for management of the Inbound teams for Liabilities/Assets or...
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CEC Officer
1 day ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in Credit Cards and process the queries requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer...
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Thāne, Maharashtra, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC – Team Leader – Service Assurance Position Grade Assistant Manager/Deputy Manager Job RoleTo respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCEC - Team Manager - Outbound -Customer Experience Center-Contact Centre OutboundJob RoleResponsible for managing a team of officers 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail AssetsResponsible for Recruitment and People retentionCore delivery on Sales, Portfolio Management Campaign...
