Contact Centre Leader

1 week ago

Thāne, Maharashtra, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 30,00,000
Job Title:

Contact Centre Manager

Job Description:
  • We are seeking a highly skilled Contact Centre Manager to lead our outsourced partner operations across call centres and social media platforms.
Key Responsibilities:
  • Drive Service Level Agreement (SLA) adherence, cost governance, escalations, and customer experience (CX).
Candidate Profile:
  • The ideal candidate will have 8+ years of experience in contact centre/customer service operations with proven expertise in outsourced/vendor management, billing governance, and social media support.
Required Skills:
  • Proven track record of improving SLA adherence and customer satisfaction.
  • Strong knowledge of outsourced vendor management and billing governance.
  • Excellent communication and interpersonal skills.
About the Role:
  • This is an exciting opportunity to work with a talented team and make a significant impact on our customer experience.
What We Offer:
  • A competitive salary and benefits package.

  • Contact Centre Manager

    1 week ago

    Thāne, Maharashtra, India Cygnus Ad Consulting Full time

    Job Description- Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teamsRequired Candidate profile- 812 yrs experience in contact center/customer service ops with proven...

  • CEC-Product Manager-Customer Experience Center-Contact Centre Inbound

    2 weeks ago

    Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About The Role   RoleProduct Manager Tech - Contact Centre Business Team Responsibilities: - Provide support for various products within the contact centre business team.- Address and resolve bug fixes promptly to maintain product reliability.- Conduct user acceptance testing for projects to ensure quality and adherence to requirements.- Develop and...

  • CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre

    2 weeks ago

    Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About The Role CEC - Unit Manager - InboundCEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job RoleResponsible for management of the Inbound teams for Liabilities/Assets or...

  • 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job Description811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or...

  • 3 Days Left) Cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...

  • Team Leader

    2 weeks ago

    Thāne, Maharashtra, India Promultis 6Win Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    Reporting to Manager and working as an integral part of the fundraising team, theTeam Leader-Tele Sales role encompasses multiple duties, disciplines and responsibilities which will optimise the Call Centre performance.The Team Leader-Tele Sales is responsible for the daily running and management of the Call Centre, through the effective use of resources,...

  • CEC Officer-Retention-Credit Cards- Customer Experience Center-Contact Centre Inbound

    2 weeks ago

    Thāne, Maharashtra, India JPMorgan Chase Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    CEC - Retention Officer- Credit cards Job Role: · Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). · Should have complete knowledge about Credit Card Process · Adhering to agent-level Service Level Agreements (SLAs) specified by the process. · Ensuring adherence to time schedules (Turn Around Time). · Completing the logs...

  • Admission Counsellor

    3 weeks ago

    Thāne, Maharashtra, India CADD Centre Ghodbunder Road Full time

    Location- Airoli Job description With over 35 years of excellence CADD Centre is a pioneering institution in the field of engineering and technology training CADD Centre specializes in providing education and training in Computer-Aided Design and Drafting CADD and other related technologies The institute is renowned for its commitment to...

  • Regenerative Farming Leader

    7 days ago

    Thāne, Maharashtra, India beBeeFarming Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Regenerative Farming LeaderWe are seeking a seasoned Regenerative Farming Leader to spearhead our cluster's production and operations. This pivotal role requires expertise in team management, logistics planning, and customer delivery performance.Spearhead cluster production and operations to drive business growth.Develop and implement effective production...

  • Customer Experience Leader

    5 days ago

    Thāne, Maharashtra, India beBeeContact Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Summary:As a leader in our Contact Center Vertical, you will be responsible for overseeing a team of HR Business Partners and collaborating with stakeholders to align HR strategy with business objectives.