Customer Experience Leader

We are actively seeking an experienced and dynamic leader to manage our customer support team. This pivotal leadership role requires 5+ years of experience in customer support, with at least 1+ year in a leadership capacity.

Job Title: Customer Support LeaderRole Summary:We are seeking a seasoned professional to lead our global customer support operations, overseeing high-performing teams across multiple locations while ensuring excellence in client satisfaction and ticket resolution.Main Responsibilities:Direct and manage L1/L2 teams to drive escalation resolution and platform...

Customer Experience ManagerWe are seeking a skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for managing customer interactions and ensuring that their needs are met.About the RoleThis is an excellent opportunity for someone who enjoys working with customers and is looking for a challenging...

Job Role :Handling customer queries / complaints primarily on emails, letters and calls for Retail LiabilitiesAdhere to agent-level Service Level Agreement (SLAs) specific by the processEnsure adherence to time schedules (Turn Around Time)Complete the logs specified by the process (End-of-day target)Adherence to Information Security norms & quality process...

Operations Excellence LeaderManage a team of customer care specialists to deliver end-to-end solutions for the customer journey.Key ResponsibilitiesOversee all aspects of Customer Care (Bookings, Export & Import Docs & FAI) for assigned areas.Develop and implement processes and resources to ensure quality deliverables within prescribed timelines.Collect and...

Team Leader – Inside Sales (Financial Assistance Industry)Location:  Thane, Mumbai Shift:  7:30 PM – 4:30 AM IST (Fixed, Canada overlap) Employment:  Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We...

Team Leader – Inside Sales (Financial Assistance Industry)Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)Employment: Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs.We help...

Team Leader – Inside Sales (Financial Assistance Industry)Location: Thane, MumbaiShift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)Employment: Full-time, PermanentReflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We help...

Job Summary">We are seeking a motivated leader to drive exceptional customer service and lead our customer support team.">Key Responsibilities:">Lead a team of customer support representatives to ensure outstanding service quality.Develop and implement efficient processes for improved performance.Analyze customer feedback to identify areas for...

**Job Opportunity**Reaching a wide range of customers and providing them with seamless support services is the core responsibility of this role. With customer satisfaction being our primary goal, we are seeking a highly skilled Customer Service Support Manager who will oversee a team of representatives.\