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Team Lead

2 weeks ago

Thāne, Maharashtra, India Reflective Customer Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Team Leader – Inside Sales (Financial Assistance Industry)

Location:
 Thane, Mumbai

Shift:
 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)

Employment:
 Full-time, Permanent

Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We help Canadians in financial distress find legal, government-approved solutions through our outbound and inbound sales teams.

We are seeking a 
Team Leader – Inside Sales
 who can drive performance, motivate counsellors, and ensure sales excellence. This role is suited for someone who not only understands sales but also knows how to bring out the best in people.

Key Responsibilities

  • Lead, mentor, and motivate a team of Inside Sales Executives to meet and exceed targets.
  • Monitor daily activity (calls, leads, conversions) and enforce discipline in sales processes.
  • Coach team members through role plays, feedback sessions, and performance reviews.
  • Analyze sales data, prepare reports, and share insights with management.
  • Manage CRM hygiene and ensure accurate data entry, follow-ups, and compliance.
  • Handle escalated client interactions with confidence and professionalism.
  • Build a positive, competitive, and supportive team environment.
  • Contribute to hiring, training, and development of sales counsellors.

Requirements

  • Minimum 2–3 years of proven sales experience in BPO, international process, or financial services.
  • Prior 
    team leader/supervisory experience
     with a sales team is preferred.
  • Strong communication and leadership skills with the ability to inspire.
  • Excellent spoken English (neutral accent).
  • Hands-on with CRM systems, Excel, and data tracking.
  • Ability to manage pressure, handle objections, and drive consistent results.
  • Willingness to work a permanent night shift (7:30 PM – 4:30 AM IST).
  • Graduate degree or higher.

What We Offer

  • Base salary with performance-linked incentives.
  • Opportunity to build and scale a sales team with international exposure.
  • Growth path to Sales Manager and higher leadership roles.
  • Modern office in Thane with supportive culture.

At RCS, you will not just manage a team, you will 
shape careers and directly impact Canadian families seeking financial relief
. If you are a driven leader who thrives on results and accountability, this is your opportunity.