Leadership Manager

4 days ago


Thāne, Maharashtra, India beBeeManagement Full time ₹ 75,00,000

Job Overview

We are looking for an experienced professional with a minimum of 5 years experience in contact centre inbound / outbound processes.

Responsibilities:

  • Manage day-to-day operations of the team to ensure excellent customer service levels and sales targets.
  • Develop and implement strategies to improve vendor management, quality support, and training.
  • Handle escalations, complaints, and provide quality support to the team.

Requirements:

  • Minimum 5 years experience in contact centre inbound / outbound processes.
  • Indepth knowledge of functioning of inbound and outbound contact centres.
  • Vendor Management, billing, and knowledge of training and quality.
  • Good knowledge of NPS required.
  • Knowledge of handling inbound emails and chat teams preferred.


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