Customer Support Agent

4 days ago

Navi Mumbai, Maharashtra, India AssignX Global Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year
  • Handle inbound and outbound international customer interactions via calls and chat.
  • Provide accurate information, resolve queries, and troubleshoot issues effectively.
  • Maintain professional communication skills (verbal written) to ensure customer satisfaction.
  • Manage multiple chats/calls simultaneously while adhering to response time and quality standards.
  • Document customer interactions and update CRM systems accurately.
  • Escalate complex or unresolved issues to higher support teams.
  • Meet performance targets including quality, customer feedback, and productivity metrics.

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