Customer Relationship Executive

19 hours ago

Cochin, Kerala, India Xenofolix Full time ₹ 1,80,000 - ₹ 2,40,000 per year

A Customer Relations Executive plays a vital role in managing clients and ensuring a smooth experience

Duties and responsibilities

  • Work with the sales and marketing team to maximize revenue through strategic planning and promotions
  • Promote additional services, upgrades, or amenities to enhance the client experience.
  • Generate reports on leads, closing, appointments and patient feedback
  • Provide information on package deals, promotions, and special offers.
  • Stay informed about the clinics facilities, services, and policies.
  • Keep track of dates of procedures and update the reservation system accordingly.
  • Ensure accuracy in billing.
  • Coordinate with front desk and other departments to ensure a seamless patient experience.
  • Relay requests or requirements to relevant departments.
  • Participate in training programs to enhance knowledge and skills.
  • Utilize CRM tools to maintain a database of client information and preferences.
  • Respond promptly to emails and phone calls regarding treatments.
  • Foster positive relationships with all patients and clients
  • Be flexible in handling last-minute changes and adjustments
  • Solicit feedback from patients and report any recurring issues or suggestions to management.

A Customer Relations Executive in should have excellent communication skills, attention to detail, and a client-centric approach to ensure a positive experience for clients. Additionally, knowledge of healthcare systems and a good understanding of the clinic's policies, standards and ethics are essential

Apply if you have:

-Minimum 1 year experience in customer relations in hair transplantation

-A graduate degree and experience in sales and marketing

-Experience in healthcare is a plus

-Strong presentation skills

-Passion persistent ability to communicate with people at all level

-Confident, self starter & presentable personality.

-Positive attitude for meeting new people.

-Someone who enjoys doing sales

-Client friendly approach

-Candidate who are based in Ernakulam will have more preference

Benefits

We offer competitive salary as well as a comprehensive benefit package which includes but is not limited to:

- Yearly rise in salary

- Festival bonus

- Target incentive

-Salary raise based on performance not limited to the annual raise

For further information contact via phone

Email:

Send your personal information and CV to and we will get back to you

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person

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