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Head of Platform Services, Pune, Information Technology

2 days ago

Pune, Maharashtra, India CITIC Full time

Key Areas of Responsibilities

  • Ensure smooth and seamless 24x7 Global IT Infrastructure Operations, including excellent ITIL Incident/Change/Service Request/Problem Management
  • Provide excellent people management to direct reports based in Pune
  • Ensure Proactive capacity management and drive continuous improvement efforts, by identifying wasted effort, drive more efficient support practices
  • Work closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management and Q/A Teams as required
  • Ensure excellent Global server operations and strong adherence to Build, Deploy and patch standards
  • Provide technical leadership to applications, database, storage and other platform Operations groups providing advice & guidance as appropriate
  • Responsible for the change-the-bank and run-the-bank activities for Platform
  • Accountable for escalation management and single point of contact for Infrastructure Ops
  • Provide at all times an excellent, fast and responsive service to other teams
  • Ensure that Infrastructure Operations are run cost-effectively and right-sized according to demand
  • Ownership as gate-keeper for global infrastructure estate, responsible for managing demand efficiently and effectively

Requirements

  • Bachelor's or Master's in IT or Computer Science, with strong English language skills
  • Candidates must have at least 15 years of relevant infrastructure support experience, preferably in a bulge bracket investment bank.
  • Proven production support skills with strong problem-solving and troubleshooting capabilities are essential.
  • Demonstrate strong influencing, leadership qualities, and uphold high personal ethics.
  • Experience working directly with business-facing technologists, vendors, and project stakeholders is mandatory.
  • Regional or onsite work experience is preferred but optional.
  • Possess excellent communication and presentation skills, with the ability to engage stakeholders effectively.
  • Demonstrate extensive people management experience, including setting objectives, performance reviews, and team development.
  • Willingness to work outside standard hours when necessary.
  • Exhibit structured thinking, with skills in recording, tracking, prioritizing, and scheduling tasks efficiently.
  • Have in-depth knowledge of at least one core technology such as servers, databases, or storage.
  • Good communication skills in English
  • Experience with virtualization solutions (preferably VMWare), cloud platforms, and infrastructure management tools is advantageous.

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