Software Development, Testing, Se- curity Assessment and L1 support

3 days ago

Bengaluru, Karnataka, India National Institute for Smart Government (NISG) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description: Software Development, Testing, Se- curity Assessment and L1 support

Position Overview

We are seeking an engineer who has to function as s/w developer, tester and L1 support role to join our team, responsible for s/w development, comprehensive testing activities and providing support for our customers and stakeholders. This role combines technical development, security best practices, testing expertise, and customer support capabilities to ensure platform capabilities, user experience, optimal performance, data protection, and customer satisfaction.

Key Responsibilities

S/W Development & Security

  • Contribute to application development, bug fixes, and feature enhancements using secure coding practices.
  • Integrate security-by-design principles into the software development lifecycle (SDLC).
  • Implement authentication, authorization, and encryption mechanisms to safeguard user data.
  • Research and implement industry best practices for cybersecurity and application hardening.

Testing and Quality Assurance

  • Execute comprehensive manual testing procedures to validate application functionality and user experience.
  • Develop and maintain automated tests using framework like Playwright for web application testing.
  • UI/UX testing with focus on accessibility compliance.
  • Periodic rigorous system testing for identifying security vulnerabilities.

Customer Support Services

  • Provide comprehensive daily support for customers, stakeholders and ecosystem participants in clarifying queries, reporting issues, updating resolution status and closure.
  • Handle customer inquiries through multiple channels including phone calls, emails, and live chat.
  • Document and escalate user-reported issues to the development team with detailed testing reports.
  • Maintain support ticket tracking system and follow up on resolution timelines with stake- holders

Required Qualifications

Domain Knowledge

Quick learner with willingness to learn and adapt to CDOT development and testing methodologies, to understand product offerings, features and customer demands.

Technical Skills

  • Full stack Java development
  • Knowledge of API testing using Swagger and related tools
  • Core cyber security skills
  • Cryptography & Data Protection
  • Threat Intelligence & Incident Response
  • Proficiency in testing methodologies and best practices
  • Experience with automation testing framework like Playwright

Communication and Support Skills

  • Excellent verbal and written communication skills
  • Experience in customer support through multiple channels (phone, email, chat)
  • Patience and professionalism when handling customer inquiries

Preferred Qualifications

  • Bachelor's degree in Computer Science/Information Technology/Cyber Security
  • 0 - 2 years of experience in software development, security assessment, testing and quality assurance
  • 0 -2 years of experience in technical customer support
  • Knowledge of development platforms and testing frameworks

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