Delivery Head/Director – Lifesciences Account

5 hours ago


Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 20,00,000 - ₹ 60,00,000 per year
Delivery Head / Director – Lifesciences Account (CIS Service Line)

Location: Hyderabad

Experience: 20+ years

Employment Type: Full-time

Role Overview

We are seeking an experienced Delivery Head / Director to lead a large-scale Lifesciences engagement under the Cloud & Infrastructure Services (CIS) Service Line, reporting directly to the CIS SBU Head. This leadership role involves managing a global delivery team of 1200+ professionals across offshore and onsite locations, ensuring delivery excellence, client satisfaction, and strategic growth. The ideal candidate will have deep domain expertise in Lifesciences, Pharma, and Healthcare, and a proven ability to drive transformation programmes and strategic initiatives in collaboration with Cognizant and client leadership.

Key Responsibilities

Stakeholder Management

  • Build and maintain strong relationships with client leadership (CIOs, VPs, Executive Directors).
  • Act as the primary point of contact for delivery discussions and escalations.
  • Conduct governance meetings (QBRs, MBRs) with client stakeholders.
  • Collaborate with Client Partners to ensure strategic alignment and joint success.

Delivery Management

  • Own end-to-end delivery accountability for cost, schedule, quality, and contractual milestones.
  • Drive delivery transformation through technology innovation and process optimisation.
  • Ensure operational hygiene and governance across all programmes.
  • Monitor delivery commitments and performance metrics.

People Leadership

  • Manage a global team of 1200+ associates across multiple service lines.
  • Oversee resource forecasting, allocation, and fulfilment.
  • Lead talent development initiatives and maintain high team engagement.
  • Optimise resource pyramid and approve onboarding/offboarding.

Financial Management

  • Achieve P&L targets for the Lifesciences account.
  • Ensure account margin (GM & OM) through optimal utilisation and right-shoring.
  • Collaborate with CRMs and Sales teams for renewals and new business opportunities.
  • Maintain accurate financial forecasts and prevent revenue leakage.

Risk & Compliance

  • Identify engagement risks and present mitigation plans during governance reviews.
  • Ensure compliance with client and internal policies, including data security.

Operational Excellence

  • Maintain delivery metrics and governance standards.
  • Drive continuous improvement and best practices across engagements.
Required Skills & Experience
  • 20+ years of IT experience with direct P&L accountability for large healthcare engagements.
  • Deep domain expertise in Lifesciences, Pharma, and Healthcare.
  • Proven experience managing large multi-service line engagements in Agile and traditional models.
  • Strong executive communication and stakeholder management skills.
  • Demonstrated ability to lead strategic initiatives and drive delivery transformation.

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