Technical Helpdesk Administrator

1 day ago


Bengaluru, Karnataka, India SourceMash Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Technical Helpdesk Administrator

Location: Bangalore

Experience: 2–7 Years

Job Description:

We're seeking a skilled Technical Helpdesk Administrator to provide first-level IT support, troubleshoot hardware/software issues, and manage user access across Windows, Active Directory, and Office 365 environments. The ideal candidate is customer-focused, detail-oriented, and experienced with modern IT infrastructure and tools.

Key Responsibilities:

  • Provide technical support via phone, email, chat, and ticketing systems
  • Troubleshoot Windows 11, hardware, and peripheral issues
  • Manage Active Directory , including Azure policies and OU management
  • Support Office 365 and Microsoft Azure environments
  • Handle endpoint security tools and patch management
  • Use PowerShell for basic scripting and automation tasks
  • Maintain detailed logs and escalate complex issues as needed

Requirements:

  • 2–7 years in IT support/helpdesk roles
  • Working knowledge of AD, Office 365, Azure, and networking concepts
  • Familiar with ITIL processes, LDAP, ADFS, NTLM, and PowerShell
  • Strong communication and problem-solving skills

To Apply:

Send your resume to

Job Type: Full-time

Language:

  • English (Required)

Work Location: In person



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