Technical Administrator

6 days ago

Bengaluru, Karnataka, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

* Looking for Fresher Graduates only ** ( ONLY FRESHERS )

- Looking for candidates with good communication skills (English)

Job Location : Sarjapur , Bangalore

Shifts : Rotational

Work Mode : Work from Office

Qualification : Any graduate or Post graduate may apply

Job Role:

  1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

  2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

  3. Identify and escalate tickets requiring urgent attention and action

  4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

  5. Deal with and resolve helpdesk requests

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