
Service Operations Associate
9 hours ago
Job Title: Service Operations Associate
Department: Service
About the Role:
We are seeking a detail-oriented and proactive Service Operations Associate to join our team. The ideal candidate will be responsible for ensuring smooth day-to-day operations within the service department, maintaining accurate data records, supporting technical teams, and delivering excellent service coordination.
Key Responsibilities:
- Handle daily service operations including scheduling, tracking, and reporting.
- Monitor service requests, log entries into the system, and ensure timely updates.
- Coordinate with service employees, customers, and internal teams for issue resolution.
- Maintain accurate data entry, reports, and documentation in company software
- Ensure compliance with company service policies, processes, and quality standards.
- Assist in preparing MIS reports, service status updates, and customer feedback summaries.
- Provide administrative and operational support to the service department.
Qualifications & Skills:
- Graduate in related field.
- 1–3 years of experience in service operations, data handling, or computer operations.
- Proficiency in MS Office (Excel, Word, PowerPoint) and service management software.
- Strong organizational and time-management skills.
- Excellent communication and coordination abilities.
- Problem-solving mindset with attention to detail.
Job Type: Full-time
Work Location: In person
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