Automobile Technician-Uttar Pradesh
1 week ago
SUMMARY
Job Opening: Automobile Technician
About the Company
Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities
- Customer Handling
- Greet and assist customers with professionalism and courtesy
- Verify service requests and capture customer feedback
Communicate repair updates to customers
Diagnosis
- Analyze and diagnose scooters for necessary repairs
- Update diagnosis reports in the workshop management system
Perform repairs and final inspections based on customer requests
System Handling
- Track customer complaints and update the system in real-time
- Operate workshop management systems and ensure adherence
- Update operational status and ETA in CRM and WMS systems
Check scooter health in the Telematics Command Centre
Technical Repairs
- Possess in-depth knowledge of OLA scooters
- Perform repair and replacement of scooter parts
Stay updated on OLA technical curriculum and EV news
Process and Operational
- Adhere to processes at the Experience Centre
- Handle invoicing and payment collections
Maintain service bays and ensure serviceability
Parts Operation
- Audit inventory and ensure accuracy
- Perform GRN and maintain inventory at the Experience Centre
Manage warranty part reverse logistics
Safety and Compliance
- Adhere to uniform and protective gear requirements
- Properly handle tool kits and use protective gear
- Ensure availability of fire-fighting equipment
Requirements
Requirements:
- Only male candidates
- Minimum qualification: 12th pass/diploma/ITI/graduation/post - graduation
- Minimum experience: 6 months in the automobile service sector
Benefits
Salary: CTC per month including PF+ ESIC +Incentive
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