Customer/Technical Support Associate

3 days ago

Meerut, Uttar Pradesh, India Cuculus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring:
Technical Customer support Associate – Smart Metering Domain (m/f)

Location: Surat / Meerut (Onsite)

Working Days: Monday – Saturday

Shape the
future of the utilities market
with us We are looking for a
full-time Onsite Technical Customer Support Associate
to join our team in Surat or Meerut.

Key Responsibilities:

  • Technical Knowledge:
    Work with smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), and Workforce Management (WFM) in daily support activities. Perform daily data sanity checks for non-communicating & never-communicating meters.
  • Customer Issue Resolution:
    Act as the first point of contact for customer-reported issues. Escalate unresolved issues to L2 support as per the defined matrix.
  • Workflow Adherence:
    Follow established support workflows, ensuring compliance with SLA timelines and priorities.
  • Ticketing Systems:
    Log, update, and track issues in Jira, Zoho Desk, or Freshdesk (prior experience is an advantage).
  • Off-Hours Support:
    Be available beyond standard working hours when required, ensuring timely customer resolution.
  • Documentation & Reporting:
    Use MS Office tools (Excel, Word, Outlook) for reporting, communication, and documentation.
  • Communication:
    Demonstrate excellent written and verbal communication in English for effective customer and team interactions.
  • On-Site Issue Resolution:
    Diagnose and resolve on-site technical issues using the knowledge base to minimize disruption in utility services.

What We're Looking For:

  • Strong technical aptitude in smart metering and utility systems.
  • Hands-on experience with ticketing tools and MS Office.
  • Excellent problem-solving, communication, and customer-handling skills.
  • Willingness to work onsite and support customers beyond regular hours if required.

If you're ready to
make an impact in the energy and utilities sector
, apply now and be part of our growing team

Apply directly through LinkedIn or send your CV to [ / ]

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