
Customer/Technical Support Associate
4 days ago
We're Hiring:
Technical Customer support Associate – Smart Metering Domain (m/f)
Location: Surat / Meerut (Onsite)
Working Days: Monday – Saturday
Shape the
future of the utilities market
with us We are looking for a
full-time Onsite Technical Customer Support Associate
to join our team in Surat or Meerut.
Key Responsibilities:
- Technical Knowledge:
Work with smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), and Workforce Management (WFM) in daily support activities. Perform daily data sanity checks for non-communicating & never-communicating meters. - Customer Issue Resolution:
Act as the first point of contact for customer-reported issues. Escalate unresolved issues to L2 support as per the defined matrix. - Workflow Adherence:
Follow established support workflows, ensuring compliance with SLA timelines and priorities. - Ticketing Systems:
Log, update, and track issues in Jira, Zoho Desk, or Freshdesk (prior experience is an advantage). - Off-Hours Support:
Be available beyond standard working hours when required, ensuring timely customer resolution. - Documentation & Reporting:
Use MS Office tools (Excel, Word, Outlook) for reporting, communication, and documentation. - Communication:
Demonstrate excellent written and verbal communication in English for effective customer and team interactions. - On-Site Issue Resolution:
Diagnose and resolve on-site technical issues using the knowledge base to minimize disruption in utility services.
What We're Looking For:
- Strong technical aptitude in smart metering and utility systems.
- Hands-on experience with ticketing tools and MS Office.
- Excellent problem-solving, communication, and customer-handling skills.
- Willingness to work onsite and support customers beyond regular hours if required.
If you're ready to
make an impact in the energy and utilities sector
, apply now and be part of our growing team
Apply directly through LinkedIn or send your CV to [ / ]
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