Sales Call Quality Auditor

Job Title: Call Quality AuditorLocation: Gurgaon (On-site)Company: Saarathee CRM Pvt LtdEmployment Type: Full-TimeRole Summary:We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance...

Quality of performance is the backbone to Customer Support/Sales Operations and is pivotal in providing governance in drive best in class customer experience. To help improve our CSAT/FTR and NPS, Quality will be taking on additional responsibility. Roles & Responsibilities: QAs will be responsible for auditing all CS/Sales/CSAT feedback cases. They will...

Job Description: Quality Analyst – Sales (Ziraya)Budget: ₹3–4 LPAWork Mode: OnsiteShift Timing: 10 AM to 7 PMWeek Off: Sunday fixedWe're looking for a Quality Analyst who can listen between the lines and help shape every sales call into a confident, compliant and customer-friendly conversation. If you enjoy sharpening communication and guiding sales...

Position OverviewWe are seeking aQuality Analyst – Sales Call Monitoringto ensure excellence in our sales operations. The role involves evaluating sales calls, identifying communication or process gaps, and providing actionable insights to enhance sales team performance.Key ResponsibilitiesMonitor and evaluate sales call recordings against defined quality...

Process Auditors - 6-month contractA renowned telecommunications organisation has partnered with Elevate and is looking forProcess Auditorsto join its growing Quality Services Team. The team is expanding rapidly and wants passionate auditors to help strengthen operational excellence.Role Overview:As a Process Auditor, you'll play a key role in maintaining...

Quality AnalystLocation-Gurgaon NoidaManage and implement quality processesCollaborate with service delivery teams, to implement quality improvement initiativesEnsure process meets and exceeds Quality & Related KPIConduct error root cause analysis, present findings, and recommendations to the stakeholdersTraining needs identification, Conduct Training/Audit...

Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...

Senior Auditor - Technology, AVP Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycle You'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in Technology This...

Summary:The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions.This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing environmentsKey...

Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...