Sales Call Quality Auditor

Position OverviewWe are seeking aQuality Analyst – Sales Call Monitoringto ensure excellence in our sales operations. The role involves evaluating sales calls, identifying communication or process gaps, and providing actionable insights to enhance sales team performance.Key ResponsibilitiesMonitor and evaluate sales call recordings against defined quality...

Job DescriptionCustomer Care Quality Auditor (Voice)Job Description- Perform quality audits to analyze quality of calls.- Meet daily call audit targets.- Identify areas of improvement and provide actionable steps to improve quality.- Perform root cause analysis.- Actively participate and provide inputs in calibration sessions.- Provide coaching and...

Job DescriptionReady to shape the future of workAt Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

Quality Assurance Specialist RoleAbout the JobWe are seeking a detail-oriented and analytical professional to join our team as a Quality Assurance Specialist. In this role, you will play a crucial part in enhancing customer interactions, optimizing sales processes, and ensuring compliance with industry standards.Your Key Responsibilities:Enhance Quality...

Job Description: |Purpose: Will be responsible for meeting team targets, employee retention and achievingefficiency of assigned geography, employees and sources while keeping the team motivated andengaged.Area/ Geography Mapping.Responsible for allocation of geography at team level. Should work closely with his teammembers on geography mapping. Should audit...

Requirement of the role- 6 Days working on roster basis* Listen to and assess telesales calls for quality, compliance, and effectiveness.* Score calls based on predefined quality parameters such as sales pitch, objection handling, and closing techniques.* Identify areas of improvement and provide constructive feedback to agents.* Provide insights and...

Job Responsibilities:Place a high volume of outbound calls to potential customers from provided leadsAcquire a deep understanding of the company's products or services to effectively communicate their features and benefits to customers.Engage with customers in a friendly and persuasive manner to build rapport and create interest in the products or...

Job DescriptionThe Role- Participates in design of call- Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team.- Uses a quality monitoring data management system to compile and track performance at team and individual level.- Performs monitors of Inside Sales email responses.- Participates...

Position Type Full timeType Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Commerce BusinessTravel Percentage 0 About the team This will be a part of Quality teamWhat will you be doing Quality Monitoring Evaluate customer interaction o ensure adherence to company standards and identify areas of improvement...

Job Title Quality Analyst - Sales ProcessLocation- Gurgaon WFO Roles and Responsibilities Develop and maintain internal support and call center quality standardsReview a subset of sales agents interactions calls emails chats etc Provide meaningful and constructive feedback on evaluationsDiscuss and explain feedback with agents in regular...