Quality Auditor

7 days ago

Gurgaon, Haryana, India Snapdeal Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities:


• Conduct regular quality audits to ensure adherence to SOPs and standards


• Use Excel extensively for audit reporting, data slicing, and performance trend analysis


• Design and deliver effective training sessions to internal teams and vendor partners


• Create engaging training content and modules, TNA, TNI , process SOPs


• Analyze QA data to identify gaps, suggest improvements, and drive action plans


• Collaborate with stakeholders to bring innovative ideas for process optimization


• Maintain documentation of QA activities, training sessions, and improvements

Key Requirements:


• Fluency in Hindi and English (spoken and written)


• Proven experience in Quality Assurance, preferably in a call center, operations, or e-

commerce setup


• Excellent knowledge of MS Excel including pivot tables, lookups, formulas, etc.


• Experience in conducting trainings and creating training modules


• Strong analytical skills and ability to interpret complex data


• Excellent communication and interpersonal skills


• Self-starter with the ability to work independently and manage multiple tasks


• Comfortable with travel as required for on-site training and audit needs


• Understanding of customer service metrics like CSAT, NPS, and FCR.


• Post training, Candidate will go through Certification

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