Quality Auditor

19 hours ago

Gurgaon, Haryana, India Nat Habit Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About Us
: We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry.

Today ~40Lac customers trust us for their personal care needs. We are proud to be featured in LinkedIn's Top Startups 2025- Delhi NCR Edition for our innovation and rapid growth.

The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.

Key Responsibilities

  • Audit customer interactions on chat, email, and social media based on predefined quality parameters.
  • Identify gaps in communication, process adherence, and resolution accuracy.
  • Share constructive feedback with agents to help improve performance.
  • Maintain audit reports, scorecards, and dashboards for tracking performance trends.
  • Work closely with Team Leaders/Managers to drive quality improvement initiatives.
  • Recommend process and training improvements based on audit findings.
  • Ensure compliance with company policies and customer service guidelines.

Requirements

  • Bachelor's degree (preferred in Business, Communications, or related field).
  • 1–3 years of experience in quality auditing/customer service (BPO, e-commerce, or similar).
  • Strong communication and analytical skills.
  • Proficiency in MS Excel/Google Sheets (pivot tables, formulas) for reporting.
  • Knowledge of customer service tools (Freshdesk, Freshchat, Zendesk, Sprinklr, etc.) is an advantage.
  • Attention to detail with the ability to identify improvement areas.
  • Ability to give feedback in a professional and motivating way.

Key Skills

  • Quality Auditing
  • Process Adherence
  • Feedback & Coaching
  • Customer Communication Standards
  • Analytical & Reporting Skills
  • Problem-Solving

What We Offer
:

  • Competitive salary & benefits.
  • Opportunity to work in a fast-paced, growing environment.
  • Exposure to multiple support channels (chat, email, social media).
  • Career growth in Quality & Training functions.

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