Associate - Quality (Call Auditor)

Job Title: Call Quality AuditorLocation: Gurgaon (On-site)Company: Saarathee CRM Pvt LtdEmployment Type: Full-TimeRole Summary:We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance...

Process Auditors - 6-month contractA renowned telecommunications organisation has partnered with Elevate and is looking forProcess Auditorsto join its growing Quality Services Team. The team is expanding rapidly and wants passionate auditors to help strengthen operational excellence.Role Overview:As a Process Auditor, you'll play a key role in maintaining...

Summary:The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions.This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing environmentsKey...

Quality AnalystLocation-Gurgaon NoidaManage and implement quality processesCollaborate with service delivery teams, to implement quality improvement initiativesEnsure process meets and exceeds Quality & Related KPIConduct error root cause analysis, present findings, and recommendations to the stakeholdersTraining needs identification, Conduct Training/Audit...

Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...

Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...

Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...

ResponsibilitiesConduct audits & ensure SOP adherenceDeep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)Analyze data, identify gaps & drive action plansCollaborate with stakeholders to optimize processesMaintain QA & training documentationLead and...

PositionAssociateBU/FunctionAuditReporting toHead – General Banking AuditResponsibilities/ Job DescriptionIndependently conduct branch audits. (Will involve regular travelling).Participate in audits of various Businesses with particular emphasis on Product / Operations audits.Assist in Planning, designing and implementation of risk based audit plans to...

Job Title: Call Quality AnalystCompany: PolicybazaarLocation: GurgaonExperience Required: 2 to 4 YearsLanguages Known: English and any South Indian language (Tamil, Telugu, Kannada, or Malayalam)About the Role:We are looking for an experienced and detail-oriented Call Quality Analyst to join our team at Policybazaar. The ideal candidate will be responsible...