Customer Support Executive

5 days ago

Gurgaon, Haryana, India Redcliffe Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location: Gurgaon, Haryana Company: Redcliffe Labs

Address: Unitech Cyber Park, Tower C, 7th Floor

Sec 39, Gurgaon

Job Summary:

  • Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices. Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Very Good English Communication skills.
  • Minimum 1 Years required in Customer Support Executive profile

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Stay updated on product knowledge and company policies to provide accurate and timely information. Collaborate with team members and other departments to ensure overall customer satisfaction.

Required Skills & Qualifications:

  • Excellent communication and soft skills Experience with customer support software, databases, and tools. Strong problem-solving skills and the ability to think analytically.
  • Ability to work independently and as part of a team.
  • Patience and the ability to remain calm under pressure.
  • Multilingual abilities are a plus.
  • Flexibility in shifts

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