Zoho Implementation Expert

2 days ago

Bengaluru, Karnataka, India L2MRail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description:

Role: ZOHO Implementation expert

Qualification: Any Degree

Experience: 3-5 years

Location: Yelahanka New Town

Roles and responsibilities

  • Analyze business processes to identify ZOHO solutions that match the organization's needs.
  • Plan and execute ZOHO app deployments (e.g., CRM, Books, People, Desk, Creator, Projects).
  • Customize modules, workflows, and automation.
  • Coordinate data migration, integrations, and user onboarding.
  • Provide training and documentation to end users.
  • Act as the primary liaison between client stakeholders and the ZOHO development team.
  • Gather and document functional and technical requirements.
  • Map existing business workflows to ZOHO capabilities
  • Define KPIs to track post-implementation success.
  • Support testing and user acceptance processes.
  • Ensure solution aligns with business goals.
  • Customize ZOHO applications using Deluge scripting.
  • Build reports, dashboards, and advanced automation.
  • Troubleshoot and resolve technical issues.
  • Manage user roles, permissions, profiles, and security settings.
  • Set up workflows, approval processes, and access controls.
  • Monitor system performance and handle maintenance.
  • Implement backup and disaster recovery plans.
  • Design and deliver end-user training sessions (onsite or remote).
  • Create user manuals, tutorials, and SOP documentation.
  • Provide first-level support to users.
  • Collect user feedback for ongoing improvements.
  • Define scope, budget, and timeline of the implementation.
  • Coordinate between internal teams and ZOHO experts.
  • Manage risks, change requests, and status reporting.
  • Ensure project milestones are delivered on time.
  • Plan and implement integration with other platforms (e.g., ERP, e-commerce, payment gateways).
  • Maintain API documentation and version control.
  • Extract, cleanse, and map legacy data to ZOHO data models.
  • Ensure integrity and completeness during import/export.
  • Validate data post-migration with business teams.

Job Type: Full-time

Pay: ₹900, ₹1,200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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