Zoho Analyst

3 days ago

Bengaluru, Karnataka, India Brilyant IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Description

Brilyant is seeking a highly motivated and detail-oriented ZOHO Analyst to optimize our business processes, implement new functionalities, and provide data-driven insights using the ZOHO suite of applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring maximum utilization of our ZOHO investment.

Key Responsibilities:

I. System Implementation & Configuration:

  • Analyze, document, and translate business requirements from various departments (Sales, Marketing, Finance, Operations) into technical specifications for ZOHO applications.
  • Configure, customize, and deploy modules within ZOHO products, primarily Zoho CRM, Zoho Creator, Zoho Analytics, and Zoho Desk/Projects.
  • Design and implement custom workflows, blueprints, validation rules, and custom functions using Deluge Scripting to automate business processes.
  • Manage user roles, profiles, security settings, and data sharing rules within the ZOHO ecosystem.

II. Data & Reporting:

  • Design, develop, and maintain reports, dashboards, and custom visualizations in Zoho Analytics to provide actionable insights on key performance indicators (KPIs).
  • Ensure data integrity and cleanliness across all ZOHO applications through regular audits, data cleaning, and migration processes.
  • Perform data analysis to identify trends, opportunities, and areas for process improvement.

III. Integration & Support:

  • Integrate ZOHO applications with other internal and external third-party systems using APIs and ZOHO Integrations.
  • Provide ongoing end-user support, troubleshoot system issues, and resolve bugs related to ZOHO applications.
  • Develop and conduct training sessions and create documentation for end-users to ensure effective adoption of the systems.
Qualifications and Skills
  • Required:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience (e.g., 2+ years) as a Business Analyst, System Administrator, or similar role, with direct experience in the ZOHO platform.
  • Strong functional and technical expertise in at least two of the core ZOHO applications (Zoho CRM, Zoho Creator, or Zoho Analytics).
  • Proficiency in business process mapping and requirements gathering.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Strong communication (written and verbal) and interpersonal skills to collaborate with technical and non-technical stakeholders.
  • Preferred (A Plus):
  • Certification in a ZOHO product (e.g., Zoho CRM Certified Administrator, Zoho Creator Certified Developer).
  • Experience with Deluge Scripting.
  • Familiarity with database concepts and experience with SQL.
  • Experience with API integrations and data migration tools.
  • Knowledge of project management methodologies.

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