Research & Quality Analyst – (EdTech)

4 days ago

Bengaluru, Karnataka, India Skillfyme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:
Bangalore,Karnataka

Experience:
1–3 years

Department:
Research & Learning Quality

Type:
Full-time

About Skillfyme
Skillfyme is an emerging EdTech platform dedicated to empowering professionals with industry-relevant tech skills. We combine expert-led live sessions with hands-on learning and data-driven insights to help learners build impactful careers.

We're now looking for a
Research & Quality Analyst
who will help us maintain excellence across our learning, sales, and support operations through structured research, auditing, and performance insights.

What You'll Do

  • Audit instructor-led sessions (live & recorded) for courses to ensure content quality, engagement, and technical accuracy.
  • Conduct sales and support call audits to evaluate communication, professionalism, and process adherence.
  • Build audit reports and scorecards highlighting key improvement areas and actionable feedback.
  • Analyze learner data (attendance, engagement, feedback) to measure academic effectiveness and course impact.
  • Perform market and competitor research to identify trends, pricing benchmarks, and skill demand insights.
  • Collaborate with academic, sales, and support teams to implement quality improvements.
  • Create dashboards and presentations using Excel, Power BI, or Google Data Studio to visualize findings.
  • Prepare monthly insights reports for leadership to guide data-driven decisions.

What We're Looking For

  • Bachelor's or Master's degree in Data Analytics, Business, Education, Computer Science, or related field.
  • 1–3 years of experience in research, analytics, or quality auditing (preferably in EdTech or training).
  • Strong analytical and reporting skills with proficiency in Excel, Power BI, SQL, or Google Sheets.
  • Excellent communication and report-writing skills.
  • Detail-oriented mindset with the ability to give constructive feedback to instructors and teams.
  • Familiarity with DevOps, MLOps, or Generative AI concepts is a strong plus.

Good To Have

  • Experience with LMS platforms and call auditing tools (e.g., Zoho Voice, Aircall, Freshdesk).
  • Understanding of customer experience metrics (CSAT, NPS, QA scores).
  • Background in education research, instructional design, or data visualization.

Why Join Skillfyme

  • Work at the intersection of education, technology, and innovation.
  • Get exposure to trending tech domains (AI, DevOps, Cloud).
  • Contribute directly to improving learning quality and customer experience.
  • Be part of a young, fast-moving, and mission-driven team.

Skills: data,tableau,lms tools,microsoft excel / google sheets (advanced),sql,pandas,research,analytics,market research,google data studio,matplotlib,zoho forms,crm,auditing,power bi

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