Workplace Experience Ambassador

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace Ambassador Position Overview The Workplace Ambassador serves as the primary liaison between employees and workplace services, ensuring optimal workplace experience through proactive engagement, space management, and comprehensive employee support.Key Responsibilities: Workplace Engagement and MonitoringProactively engage with building occupants to gather feedback and address workplace concerns Monitor and maintain awareness of floor capacity, bay assignments, and floor strength requirements Ensure timely resolution of all identified workplace matters and follow up on completion status Meeting Space ManagementConduct comprehensive daily walkthroughs of all meeting rooms, conference facilities, training centers, and collaborative workspaces Assist employees with meeting room reservations, booking procedures, and space setup requirements Coordinate and support VIP visits and Global Executive Board (GEB) meetings, ensuring all requirements are met Liaise with cleaning teams and vendors to maintain meeting spaces according to company standards Identify and troubleshoot incidents or issues within meeting spaces, coordinating prompt resolution Employee/Occupant SupportAct as the primary point of contact for all workplace-related employee inquiries and concerns Provide hands-on guidance and training on workplace equipment usage and basic troubleshooting Deliver exceptional customer service to enhance overall employee workplace experience Cross-Functional CollaborationParticipate actively in Monthly Workplace Connect sessions and Focus Meet discussions Maintain effective communication and coordination with Facilities, IT, and other relevant departments Build and nurture relationships with department representatives to understand unique business needs and requirements Collaborate with various teams to implement workplace improvements and solutions Events SupportProvide logistical support for workplace events and activities Coordinate with event organizers to ensure proper space allocation and setup Assist with pre-event planning, execution, and post-event cleanup coordination Required QualificationsShould have 1 year experience in Hospitality Preferred SkillsCommunication & Interpersonal Skills Customer Service Excellence Organizational & Management Skills Location On-site Pune, MHScheduled Weekly Hours 40 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Locations - On-site