Workplace Experience Enabler

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workspace Experience Enabler (Community Executive/Front Office Supervisor) Work Dynamics (Integrated Facilities Management)OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. The incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.Ideal ExperienceBachelors degree/ Degree in Hotel Management, business, or other related field Experience of 1 - 3 years in hospitality hotel & aviation industry / Coworking spaces Able to adapt to a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication, both verbal and written MAJOR RESPONSIBILITIESEstablish direct relationships with the employees working from the office Single Point of Contact for employees working from the office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Share observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all points of contact of different businesses to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to the management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to the assistant workspace experience manager Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success Drive client-specific initiatives such as technology roll-outs, benchmarking, best practices, etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management Location: On-site Pune, MHScheduled Weekly Hours: 48Job Tags: Transition Management If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with appropriate levels of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site