Workplace Experience Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Workplace AmbassadorPosition OverviewThe Workplace Ambassador serves as the primary liaison between employees and workplace services, ensuring optimal workplace experience through proactive engagement, space management, and comprehensive employee support.Key Responsibilities:Workplace Engagement and Monitoring• Proactively engage with building occupants to gather feedback and address workplace concerns • Monitor and maintain awareness of floor capacity, bay assignments, and floor strength requirements • Ensure timely resolution of all identified workplace matters and follow up on completion statusMeeting Space Management• Conduct comprehensive daily walkthroughs of all meeting rooms, conference facilities, training centers, and collaborative workspaces • Assist employees with meeting room reservations, booking procedures, and space setup requirements • Coordinate and support VIP visits and Global Executive Board (GEB) meetings, ensuring all requirements are met • Liaise with cleaning teams and vendors to maintain meeting spaces according to company standards • Identify and troubleshoot incidents or issues within meeting spaces, coordinating prompt resolutionEmployee/Occupant Support• Act as the primary point of contact for all workplace-related employee inquiries and concerns • Provide hands-on guidance and training on workplace equipment usage and basic troubleshooting • Deliver exceptional customer service to enhance overall employee workplace experienceCross-Functional Collaboration• Participate actively in Monthly Workplace Connect sessions and Focus Meet discussions • Maintain effective communication and coordination with Facilities, IT, and other relevant departments • Build and nurture relationships with department representatives to understand unique business needs and requirements • Collaborate with various teams to implement workplace improvements and solutionsEvents Support• Provide logistical support for workplace events and activities • Coordinate with event organizers to ensure proper space allocation and setup • Assist with pre-event planning, execution, and post-event cleanup coordinationRequired QualificationsShould have 1 year experience in Hospitality Preferred SkillsCommunication & Interpersonal SkillsCustomer Service ExcellenceOrganizational & Management SkillsLocation: On-site –Pune, MHScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.