Customer Support Specialist

3 days ago

Bengaluru, Karnataka, India Tanjore Collective Full time

Company Description

Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 4,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of eminent personalities. The vision behind Tanjore Collective is Vibha Raj, who learned the art from her mother, Vani Bhaskar, a Tanjore art teacher with over 40 years of experience.

Role Description

This is a full-time on-site role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and providing technical support when needed. The role will also involve using analytical skills to identify and resolve customer issues and inquiries.

Responsibilities

  • Handle Customer Enquiries:
    Provide quick, professional support across all channels—calls, WhatsApp, Instagram, Email, and Facebook.
  • Order Fulfilment Support:
     Prepare materials, pack parcels accurately, and ensure timely replenishment of packing supplies.
  • Shipping & Logistics Coordination:
     Manage dispatch of customer parcels, coordinate with courier partners, track shipments, and resolve delivery‐related issues.
  • CRM Management:
     Maintain and update customer records in the CRM, ensuring accuracy, completeness, and timely follow-ups.
  • Customer Issue Resolution:
     Address complaints, provide solutions, and ensure a positive customer experience throughout the support journey.
  • Cross-functional Coordination:
     Work closely with internal teams (operations, sales, inventory) to ensure smooth fulfilment and customer satisfaction.
  • Reporting & Documentation:
    Maintain logs of customer interactions, order status, operational activities, and provide regular reports as required.
  • Sales Data Communication:
     Share weekly/monthly student and sales data with the finance team and ensure accurate entry and updating of sales information in the CRM.
  • Process Improvement:
     Identify recurring issues and suggest improvements to enhance efficiency and customer experience.

Qualifications

  • Customer Support and Technical Support skills
  • Strong interpersonal skills to interact effectively with customers
  • Ability to ensure high levels of customer satisfaction
  • Analytical skills to identify and resolve customer issues
  • Proficiency in Google Workspace, WhatsApp, and familiarity with any CRM platform.
  • Comfortable handling high ticket volumes with good KPI performance
  • Excellent verbal and written communication skills
  • Proficiency in multiple languages is a plus
  • Experience in the art industry or a passion for art is desirable

Work Details

  • Work Hours:
    Monday - Friday, 10:00 AM – 6:00 PM
  • Location:
    On-site - Basavanagudi, Bangalore

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