Technical Operations Lead

3 days ago

Indore, Madhya Pradesh, India ClearTrail Technologies Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: Technical Operations Lead

Location:
Indore, MP (work from office only)

Experience:
7–12 Years

Shift:
24x7 Rotational Shifts

Qualification:
B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced
Technical Operations Lead
to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

  • Lead and mentor a team of 10+ technical operations engineers.
  • Guide the team in handling critical situations and high-severity incidents.
  • Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution.
  • Escalate critical issues through the appropriate hierarchical channels.
  • Collaborate with cross-functional teams including development, QA, and infrastructure.
  • Monitor systems using industry-standard tools and respond to alerts proactively.
  • Guide the team in performing production deployments, patching, and release management.
  • Maintain and troubleshoot On-premise server infrastructure.
  • Ensure adherence to operational processes and documentation standards.
  • Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

  • 8–12 years of experience in technical operations or system administration.
  • Proven experience in leading and managing technical teams.
  • Strong
    Linux
    administration skills (command-line, scripting, troubleshooting).
  • Solid understanding of
    networking
    fundamentals (beyond basic level).
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
  • Experience in incident management and root cause analysis.
  • Familiarity with ITIL processes and escalation management.
  • Experience in production deployment and release management.
  • Working knowledge of
    Hadoop
    and distributed systems.
  • Basic knowledge of
    Docker
    and
    Ansible
    .
  • Excellent communication and coordination skills.
  • Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

  • Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
  • Experience with cloud platforms (AWS, Azure, GCP) is a plus.
  • Automation/scripting experience (Shell, Python, Ansible) is an advantage.

  • Technical Lead

    21 hours ago

    Indore, Madhya Pradesh, India Vena Solutions Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    APPLY HERE: Technical Lead - Senior Software DeveloperThis role will be working out of our Indore office 5 days a week.Vena Solutions is seeking a Technical Lead - Senior Software Developer who will act as an engineering team leader driving high-quality delivery of product improvements, while staying hands-on and contributing to the codebase for our cloud...

  • Inside Sales Manager

    3 days ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: IndoreOrganization: IMAST Operations Private LimitedDepartment: Sales / PresalesReports To: Director Sales & Business DevelopmentAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & SaaS-based solutions provider with 100+ clients across 18+ industries. With our flagship platform IMAST 360, we deliver cutting-edge solutions such as...

  • Business Development Manager

    23 hours ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Presales Manager IT SaaS SolutionsLocation: IndoreOrganization: IMAST Operations Private LimitedDepartment: Sales / PresalesReports To: Director – Sales & Business DevelopmentAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & SaaS-based solutions provider with 100+ clients across 18+ industries. With our flagship platform...

  • Technical Lead

    1 week ago

    Indore, Madhya Pradesh, India Vena Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionPlease Note:While we are not actively hiring for this role until February 1st, we are currently in the preparation phase and welcome early conversations with our Talent Acquisition team. If you're interested, feel free to apply now — our team will be reviewing submissions and connecting with potential candidates ahead of the formal hiring start...

  • Salesforce Technical Lead

    4 days ago

    Indore, Madhya Pradesh, India Cloud Synapps Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Position Overview:We are seeking an experienced Salesforce Technical Lead to join our dynamic team in Indore, Madhya Pradesh. The ideal candidate will possess strong technical expertise in Salesforce development and architecture, combined with delivery leadership experience to ensure successful project execution. This role involves hands-on Salesforce design...

  • Project Manager

    1 week ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: Project Manager Loyalty SaaS / ProgramsLocation: IndoreCompany: IMAST Operations Private LimitedDepartment: Project Management – Loyalty & SaaS ProgramsEmployment Type: Full-time, Work-from-OfficeAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutionsprovider, serving 100+...

  • Client Relationship Manager

    3 days ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Client Relationship Manager IT Solutions / Loyalty ProgramsLocation: IndoreCompany: IMAST Operations Private LimitedDepartment: Client Success & Loyalty Program ManagementEmployment Type: Full-time, Work-from-OfficeAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutions company,...

  • Operations Team Lead

    3 days ago

    Indore, Madhya Pradesh, India Medibuddy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Operations Team LeadLocation: Indore (WFO)Employment Type: Full-timeWorking days - 6 Days (Rotational shift, also includes night shifts)Role Overview:We are looking for a dynamic Operations Lead to oversee day-to-day activities, ensure smooth operations, and lead a team towards achieving performance targets. The ideal candidate brings energy,...

  • Technical Support Lead

    2 weeks ago

    Indore, Madhya Pradesh, India, Madhya Pradesh ClearTrail Technologies Full time

    Job Title: Technical Operations LeadLocation: Indore, MP (work from office only)Experience: 7–12 YearsShift: 24x7 Rotational ShiftsQualification: B.Tech/B.E. in Computer Science, Information Technology, or a related fieldJob Summary:We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical...

  • Wireless Operations Lead

    2 weeks ago

    Indore, Madhya Pradesh, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead wireless operations EMF and Opex control Lead We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage...