Technical Support Lead

10 hours ago

Indore, Madhya Pradesh, India ClearTrail Technologies Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: Technical Operations Lead

Location:
Indore, MP (work from office only)

Experience:
7–12 Years

Shift:
24x7 Rotational Shifts

Qualification:
B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced
Technical Operations Lead
to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

  • Lead and mentor a team of 10+ technical operations engineers.
  • Guide the team in handling critical situations and high-severity incidents.
  • Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution.
  • Escalate critical issues through the appropriate hierarchical channels.
  • Collaborate with cross-functional teams including development, QA, and infrastructure.
  • Monitor systems using industry-standard tools and respond to alerts proactively.
  • Guide the team in performing production deployments, patching, and release management.
  • Maintain and troubleshoot On-premise server infrastructure.
  • Ensure adherence to operational processes and documentation standards.
  • Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

  • 8–12 years of experience in technical operations or system administration.
  • Proven experience in leading and managing technical teams.
  • Strong
    Linux
    administration skills (command-line, scripting, troubleshooting).
  • Solid understanding of
    networking
    fundamentals (beyond basic level).
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
  • Experience in incident management and root cause analysis.
  • Familiarity with ITIL processes and escalation management.
  • Experience in production deployment and release management.
  • Working knowledge of
    Hadoop
    and distributed systems.
  • Basic knowledge of
    Docker
    and
    Ansible
    .
  • Excellent communication and coordination skills.
  • Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

  • Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
  • Experience with cloud platforms (AWS, Azure, GCP) is a plus.
  • Automation/scripting experience (Shell, Python, Ansible) is an advantage.

  • Technical Support Lead

    2 weeks ago

    Indore, Madhya Pradesh, India ClearTrail Technologies Full time

    Job Title: Technical Operations Lead Location: Indore, MP (work from office only) Experience: 7–12 Years Shift: 24x7 Rotational Shifts Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field Job Summary: We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of...

  • Sales and technical support

    10 hours ago

    Indore, Madhya Pradesh, India Creative Comsec Systems Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ** We are #Hiring for #Sales and #Technical #Support positions Company Description**Creative Comsec Systems Pvt. Ltd., based in Indore, is a prominent company in the telecom and security #industries. We #specialize in delivering #OptimizedSolutions and #businessdevelopment #consulting services, along with a focus on long-term client relationships. Our wide...

  • Technical Support Intern

    4 days ago

    Indore, Madhya Pradesh, India DSIFD Digital School Full time

    Job DescriptionCompany DescriptionWelcome toDSIFD School, Indias trusted destination for industry-ready IT education. We are on a mission to bridge the skill gap by providing high-quality, practical, and future-focused training that helps students and working professionals launch and scale their careers in the worlds most in-demand technologies.Role...

  • Technical Support Intern

    8 hours ago

    Indore, Madhya Pradesh, India DSIFD Digital School Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWelcome to DSIFD School, India's trusted destination for industry-ready IT education. We are on a mission to bridge the skill gap by providing high-quality, practical, and future-focused training that helps students and working professionals launch and scale their careers in the world's most in-demand technologies.Role DescriptionThis is...

  • Technical Operations Lead

    22 hours ago

    Indore, Madhya Pradesh, India ClearTrail Technologies Full time

    Job Title : Technical Operations Lead. Location : Indore, MP (work from office only). Experience : 712 Years. Shift : 24x7 Rotational Shifts. Qualification : B.Tech/B.E. in Computer Science, Information Technology, or a related field. Job Summary : We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of...

  • Technical Support Specialist

    22 hours ago

    Indore, Madhya Pradesh, India beBeeSQL Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Specialist JobThis position requires a highly skilled technical support specialist to provide ongoing maintenance and troubleshooting for production and development systems.The ideal candidate will have a strong background in Microsoft SQL Server administration, including experience with performance tuning and optimization, backup and...

  • Technical Support Engineer

    10 hours ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    JOB TITLE: Technical Support EngineerJOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)CERTIFICATIONS: ITILEXPERIENCE: 3-5 years of experience in MonitoringREPORTING TO: SDM - NOCRESPONSIBILITIES (INCLUDES ALL TASKS):Good understanding and experience of...

  • Technical Support Executive

    10 hours ago

    Indore, Madhya Pradesh, India Nliven Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Qualifications & Skills:2–3 years of hands-on technical support/desktop support experience.Strong knowledge of Windows 10, Microsoft tools (Exchange, Office, SharePoint, Teams), and iOS.Experience training staff on hardware/software usage.Certification in Microsoft preferred.Strong problem-solving, analytical, and organizational skills with ability to...

  • Senior Technical Support Specialist

    23 hours ago

    Indore, Madhya Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title:We are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing technical support and maintenance for production and development systems and software products.

  • Technical Support Executive

    9 hours ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    TCS Mega Walk In - Technical Support ExecutiveINTERVIEW DETAILS:Walk-In Date: Saturday, 13th Sep 2025Time: 10 AM to 12:30 PM (Entry Time)Location: Tata Consultancy Services, Address: Super Corridor Rd, Tigaria Badshah, Indore, Madhya Pradesh Job Summary:Role :Technical Support ExecutiveExperience: 1 year to 4 yearsJob Location: IndoreEligibility:Minimum...