Senior Manager Operation Sales

1 week ago


Navi Mumbai, Maharashtra, India Zigsaw Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Must be Working in the IT BPO industry. Job Description (Navi Mumbai/Bhopal/Jamshedpur/Bengaluru/Hubli/Mohali) ● Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction ● Tele-Sales ● Establish & Manage Relationships / Engagement with the Clients ● Oversight of team – organizes resources, sets goals, calls out strategy from Executives and clients on a day-to-day basis, reporting responsibilities ● Managing day-to-day Sales targets (B2C/B2B Sales) ● Responsible for following the agreed governance model, escalation & communication plan ● To ensure team members achieve agreed standards in relation to their job assignments ● To ensure training of new staff on the corporate policy rules to be adhered to ● To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules ● Build strong partnerships with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth ● Taking weekly and monthly calls with clients to understand the expectations of the teams and provided updates ● Identify and drive continuous improvements and initiatives in the process ● Coach & mentor Team lead so that they can manage their teams better ● Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance appraisals, and attrition management
Education/Experience ● Essential Qualifications: Graduate/ Post-Graduate ● Desirable Qualifications: English and Hindi language proficiency ● Having a minimum of 4-5 years of experience in the AM/Manager role for a sales-contact center ● Excellent written and verbal communication ● Strong comprehensive and analytical abilities ● Managing & measuring work ● Ability to handle sales pressure ● Very good finance and accounting skills
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