Customer Relations Operations

2 weeks ago

Rajouri Garden Delhi Delhi, India Soni Sapphire Full time ₹ 1,50,000 - ₹ 3,00,000 per year

We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire's customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.

The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.

Key Responsibilities:

  • Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
  • Manage and resolve queries of high-end customers with extra care and professionalism.
  • Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
  • Update and manage customer interactions using the CRM tool for smooth workflow.
  • Build and maintain positive customer relationships to drive retention and satisfaction.
  • Coordinate with internal teams to resolve order, delivery, or product-related issues.
  • Maintain a professional tone and brand image in all communications.

Requirements:

  • Strong verbal and written communication skills in English & Hindi.
  • Smart, confident personality with a customer-first attitude.
  • Ability to handle premium clients with patience and professionalism.
  • Familiarity with Instagram & social media handling.
  • Knowledge of CRM tools will be an added advantage.
  • Graduate degree preferred (any field).
  • 0–2 years of experience in customer service/client relations.

Perks & Benefits:

  • Opportunity to work with a leading brand in the fashion & jewellery industry.
  • Exposure to high-end clientele and luxury brand experience.
  • Friendly and growth-oriented work environment.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Language:

  • English (Required)

Work Location: In person

  • Customer Relation Executive

    4 days ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Data Entry Operator/computer Operator

    2 weeks ago

    Rajouri Garden, Delhi, Delhi, India Ecoware Solutions Pvt Ltd Full time

    **Roles and Responsibilities**: - Strong analytical skills and logical thinking - **Find out new customer’s data through Internet research**: - **Find out company’s information through different sources**: - Proactive in market research - Strong computer and typing skills - Co-ordinate with the Customer Relations team - All other related and/or...

  • Customer Care Executive

    2 weeks ago

    Rajouri Garden, Delhi, Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full time

    We are looking for a customer care executive. **Responsibilities**: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues...

  • E-commerce Operations Executive

    3 days ago

    Rajouri Garden, Delhi, Delhi, India IT Solutions Full time

    The E-Commerce Operations Executive will be responsible for driving continuous improvement in the customer/user experience across all operational areas. You will work with product owners, project managers, and suppliers to ensure we have the systems, processes, and information required to achieve this. - Take full ownership for key activities and projects;...

  • Backend & Trading Operator Feamle

    1 week ago

    Rajouri Garden, Delhi, Delhi, India welcon career Full time

    Job Title: Backend & Trading Operator ( Female only ) Location: Rajori garden Salary : 25k to 30k Company: DIC pvt. ltd Industry: Trading / Back Office Operations Experience: 0-2 years Employment Type: Full-Time pleasant personlity required - _______ Job Summary: - _______ Key Responsibilities: - Assist in executing and monitoring trades under...

  • Travel Sales

    1 week ago

    Rajouri Garden, Delhi, Delhi, India Concept Holidayz Full time

    Manage reservations for flights, hotels, and ground transportation efficiently. Coordinate logistics to ensure smooth travel transitions. Communicate with clients, providing updates and addressing concerns during their travels. Assist with travel documentation and compliance with international regulations. Resolve issues and collaborate with internal...

  • Travel Sales

    3 days ago

    Rajouri Garden, Delhi, Delhi, India Concept Holidayz Full time

    JOB DESCRIPTION: Manage reservations for flights, hotels, and ground transportation efficiently. Coordinate logistics to ensure smooth travel transitions. Communicate with clients, providing updates and addressing concerns during their travels. Assist with travel documentation and compliance with international regulations. Resolve issues and collaborate...

  • Customer Relations Manager

    3 weeks ago

    Delhi, India Candid Optronix pvt ltd Full time

    Company Description Candid Optronix is one of the largest manufacturers and traders in India, specializing in CATV/MATV, PON products, and testing instruments. The company focuses on researching, producing, selling, and servicing these products, providing integrated network solutions and services for network operators. Candid Optronix is driven by...

  • E-commerce Executive

    2 weeks ago

    Rajouri Garden, Delhi, Delhi, India MONOTONE STEREO SYSTEM Full time

    **Job Summary**: We are looking for a detail-oriented and organized E-commerce Executive to manage day-to-day operations for both online and offline sales channels. This role includes processing orders, managing inventory, handling customer communication, and supporting sales reporting and coordination across B2B and B2C segments. **Key...

  • Customer Relations Executive

    2 weeks ago

    Delhi, Delhi, India Abhikhya Design Studio Full time

    **Job Title**: **Customer Relations Executive (Part-time / Freelance / WFH)** **Location**: Work from Home (initially) — Option to transition to an in-office role later. **About the Role**: We are looking for a well-spoken, confident, and dependable **Customer Relations Executive** to manage inbound calls and client interactions. This is a part-time or...