Customer Relations Operations

1 week ago

Rajouri Garden Delhi Delhi, India Soni Sapphire Full time ₹ 1,50,000 - ₹ 3,00,000 per year

We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire's customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.

The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.

Key Responsibilities:

  • Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
  • Manage and resolve queries of high-end customers with extra care and professionalism.
  • Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
  • Update and manage customer interactions using the CRM tool for smooth workflow.
  • Build and maintain positive customer relationships to drive retention and satisfaction.
  • Coordinate with internal teams to resolve order, delivery, or product-related issues.
  • Maintain a professional tone and brand image in all communications.

Requirements:

  • Strong verbal and written communication skills in English & Hindi.
  • Smart, confident personality with a customer-first attitude.
  • Ability to handle premium clients with patience and professionalism.
  • Familiarity with Instagram & social media handling.
  • Knowledge of CRM tools will be an added advantage.
  • Graduate degree preferred (any field).
  • 0–2 years of experience in customer service/client relations.

Perks & Benefits:

  • Opportunity to work with a leading brand in the fashion & jewellery industry.
  • Exposure to high-end clientele and luxury brand experience.
  • Friendly and growth-oriented work environment.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Language:

  • English (Required)

Work Location: In person

  • Operation Executive

    2 days ago

    Rajouri Garden, Delhi, Delhi, India THE WAFFLE CO Full time

    **Responsibilities**: - Direct and coordinate food and beverage operations to ensure customer satisfaction and profitability. - Develop and implement policies and procedures to improve operational efficiency. - Manage staff, including hiring, training, scheduling, and performance evaluation. - Ensure compliance with health, safety, and sanitation...

  • Data Entry Operator/computer Operator

    5 days ago

    Rajouri Garden, Delhi, Delhi, India E Software Solutions Full time

    **Roles and Responsibilities**: - Strong analytical skills and logical thinking - **Find out new customer’s data through Internet research**: - **Find out company’s information through different sources**: - Proactive in market research - Strong computer and typing skills - Co-ordinate with the Customer Relations team - All other related and/or...

  • Customer Relation Associate

    7 days ago

    Delhi, Delhi, India Acadally Full time

    Job Vacancy: Customer Relation / Admin* *Salary:* ₹25,000 - ₹30,000 *Responsibilities:* - Manage front office operations, including greeting visitors and handling inquiries - Assist with administrative tasks and support office staff *Requirements:* - Freshers can also apply - Proficiency in spoken and written English is essential - Excellent...

  • E-commerce Operations Executive

    7 days ago

    Rajouri Garden, Delhi, Delhi, India IT Solutions Full time

    The E-Commerce Operations Executive will be responsible for driving continuous improvement in the customer/user experience across all operational areas. You will work with product owners, project managers, and suppliers to ensure we have the systems, processes, and information required to achieve this. - Take full ownership for key activities and projects;...

  • Customer Relations Manager

    2 weeks ago

    Delhi, Delhi, India Candid Optronix pvt ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCandid Optronix is one of the largest manufacturers and traders in India, specializing in CATV/MATV, PON products, and testing instruments. The company focuses on researching, producing, selling, and servicing these products, providing integrated network solutions and services for network operators. Candid Optronix is driven by...

  • Backend & Trading Operator Feamle

    2 weeks ago

    Rajouri Garden, Delhi, Delhi, India welcon career Full time

    Job Title: Backend & Trading Operator ( Female only ) Location: Rajori garden Salary : 25k to 30k Company: DIC pvt. ltd Industry: Trading / Back Office Operations Experience: 0-2 years Employment Type: Full-Time pleasant personlity required - _______ Job Summary: - _______ Key Responsibilities: - Assist in executing and monitoring trades under...

  • Travel Sales

    2 weeks ago

    Rajouri Garden, Delhi, Delhi, India Concept Holidayz Full time

    Manage reservations for flights, hotels, and ground transportation efficiently. Coordinate logistics to ensure smooth travel transitions. Communicate with clients, providing updates and addressing concerns during their travels. Assist with travel documentation and compliance with international regulations. Resolve issues and collaborate with internal...

  • Travel Sales

    1 week ago

    Rajouri Garden, Delhi, Delhi, India Concept Holidayz Full time

    Manage reservations for flights, hotels, and ground transportation efficiently. Coordinate logistics to ensure smooth travel transitions. Communicate with clients, providing updates and addressing concerns during their travels. Assist with travel documentation and compliance with international regulations. Resolve issues and collaborate with internal...

  • Travel Sales

    7 days ago

    Rajouri Garden, Delhi, Delhi, India Concept Holidayz Full time

    JOB DESCRIPTION: Manage reservations for flights, hotels, and ground transportation efficiently. Coordinate logistics to ensure smooth travel transitions. Communicate with clients, providing updates and addressing concerns during their travels. Assist with travel documentation and compliance with international regulations. Resolve issues and collaborate...

  • Customer Relations Associate

    2 weeks ago

    Delhi, Delhi, India City Homes International Realtors Pvt. Ltd. Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionCity Homes International Realtors Pvt. Ltd. is a fast-emerging real estate consultancy company in India and overseas that aims to provide prestigious and vital services in the real estate industry. Guided by skilled professionals, the company has generated a large business in a short period of time and offers commercial and residential...