Customer Relations Operations

1 week ago

Rajouri Garden Delhi Delhi, India Soni Sapphire Full time ₹ 1,50,000 - ₹ 3,00,000 per year

We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire's customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.

The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.

Key Responsibilities:

  • Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
  • Manage and resolve queries of high-end customers with extra care and professionalism.
  • Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
  • Update and manage customer interactions using the CRM tool for smooth workflow.
  • Build and maintain positive customer relationships to drive retention and satisfaction.
  • Coordinate with internal teams to resolve order, delivery, or product-related issues.
  • Maintain a professional tone and brand image in all communications.

Requirements:

  • Strong verbal and written communication skills in English & Hindi.
  • Smart, confident personality with a customer-first attitude.
  • Ability to handle premium clients with patience and professionalism.
  • Familiarity with Instagram & social media handling.
  • Knowledge of CRM tools will be an added advantage.
  • Graduate degree preferred (any field).
  • 0–2 years of experience in customer service/client relations.

Perks & Benefits:

  • Opportunity to work with a leading brand in the fashion & jewellery industry.
  • Exposure to high-end clientele and luxury brand experience.
  • Friendly and growth-oriented work environment.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Language:

  • English (Required)

Work Location: In person

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