E-commerce Executive

3 days ago

Rajouri Garden Delhi Delhi, India MONOTONE STEREO SYSTEM Full time

**Job Summary**:
We are looking for a detail-oriented and organized E-commerce Executive to manage day-to-day operations for both online and offline sales channels. This role includes processing orders, managing inventory, handling customer communication, and supporting sales reporting and coordination across B2B and B2C segments.

**Key Responsibilities**:Order and Inventory Management
- Process and fulfill daily online and offline orders accurately and on time
- Monitor and manage stock levels across all sales channels
- Coordinate with warehouse or dispatch teams for timely deliveries
- Handle order cancellations, returns, replacements, and related claims

Sales and Data Reporting
- Maintain and update daily sales and inventory reports
- Track and reconcile sales and stock data across multiple channels
- Provide regular reporting to management on sales performance and inventory status

Customer Relationship Management
- Communicate with customers to handle pre-sales inquiries and post-sales support
- Maintain accurate customer records and follow-up schedules

Offline Sales Coordination
- Support B2B order processing, documentation, and communication
- Coordinate with internal teams to ensure smooth delivery and client satisfaction
- Assist in generating quotations, invoices, and basic sales documentation

**Requirements**:

- Bachelor’s degree in Business, Commerce, Marketing, or a related field
- 0-2 years of experience in e-commerce, sales operations, or customer service
- Strong organizational and time management skills
- Proficiency in spreadsheets and basic reporting
- Clear and professional communication skills
- Ability to work independently and handle multiple tasks

**Preferred Qualifications**:

- Understanding of basic e-commerce processes
- Prior experience in B2B or B2C sales coordination
- Familiarity with customer service and basic sales documentation practices

**What We Offer**:

- Exposure to both online and offline commerce operations
- A supportive and growth-focused work environment
- Opportunities for learning and career advancement
- Competitive compensation with performance-based reviews

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

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