CRM Global

3 days ago

Rasulgarh Bhubaneswar Orissa, India Swain Aluminium Pvt Ltd Full time ₹ 1,80,000 - ₹ 1,92,000 per year

Job Title: CRM Global

Location: Bhubaneswar, Mancheswar

Department: Marketing / Customer Experience

Reports to: Global CRM Manager / Head of Customer Experience

Language Requirement: Fluent in English

Salary: ₹15,000–₹16,000 per month

Job Summary:

We are looking for a proactive and detail-oriented CRM Global professional to support and manage customer relationship management activities across international markets. The ideal candidate must have strong English communication skills and practical experience with CRM tools and global customer engagement.

Key Responsibilities:

  • Execute CRM campaigns via email, SMS, push notifications, etc.
  • Create and manage customer communication content in English.
  • Coordinate with regional and global teams to align CRM efforts.
  • Monitor campaign results and provide insights for improvements.
  • Maintain and clean CRM databases and ensure data accuracy.
  • Ensure compliance with data privacy and protection regulations (e.g., GDPR).
  • Support segmentation, targeting, and lifecycle communication.

Requirements:

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • 2–3 years of experience in CRM, digital marketing, or customer support roles.
  • Fluent in English.
  • Experience using CRM platforms such as Salesforce, HubSpot, etc.
  • Organized, analytical, and detail-focused.
  • Ability to work collaboratively with global teams.

Preferred Skills:

  • Knowledge of A/B testing and marketing automation tools.
  • Familiarity with email templates (basic HTML/CSS is a plus).
  • Additional language skills are a bonus.
  • Understanding of customer journey and retention strategies.

What We Offer:

  • Monthly salary: ₹15,000–₹16,000
  • Supportive and collaborative team environment
  • Opportunities for learning and growth
  • Exposure to global CRM practices and tools

Job Types: Full-time, Permanent

Pay: ₹15, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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