service manager

5 days ago

Mangalore, Karnataka, India Niran Moters Pvt(Royal Enfield) Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Service Manager – Roles and Responsibilities1. Customer Service Management

  • Ensure high-quality customer service and satisfaction.
  • Handle customer complaints, queries, and escalations promptly.
  • Maintain strong customer relationships to promote retention and repeat business.
  • Conduct periodic customer feedback surveys and implement improvements.

2. Workshop & Service Operations

  • Oversee daily operations of the service department/workshop.
  • Allocate job cards and monitor technician productivity.
  • Ensure timely completion and delivery of vehicles after service/repairs.
  • Monitor quality of service to minimize repeat repairs.
  • Maintain a clean, safe, and organized service area.

3. Staff Management

  • Lead, guide, and motivate service advisors, technicians, and support staff.
  • Assign tasks and monitor performance against KPIs.
  • Conduct training for technical and customer-facing staff.
  • Ensure adherence to company policies and standard operating procedures (SOPs).

4. Financial & Business Responsibility

  • Achieve service department revenue, profit, and customer satisfaction targets.
  • Control costs and manage resources effectively.
  • Prepare and review service department budgets and reports.
  • Monitor spare parts usage, billing, and inventory levels in coordination with the parts manager.

5. Compliance & Documentation

  • Ensure compliance with manufacturer standards, warranty policies, and dealership guidelines.
  • Maintain accurate service records, job cards, and invoices.
  • Follow legal and safety regulations (labour, pollution, and safety norms).

6. Performance Monitoring & Reporting

  • Track service KPIs such as:
  • Service revenue
  • Customer satisfaction index (CSI)
  • Technician productivity & efficiency
  • Repeat repair ratio
  • Spare parts sales contribution
  • Report performance to senior management with recommendations for improvement.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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