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Technical Support/ IT Support
2 weeks ago
ESSENTIAL JOB RESPONSIBILITIES
- Understand support ticket (Incidents and Service Requests) requirements and coordinate with requestors for better requirement clarity.
- Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
- Understand the application and its various processes along with stakeholders information.
- Good analytical, communication and email etiquette skills.
- Excellent communication skills to interact with users, internal teams, and vendors.
- Stay up to date with industry standard best practices/techniques related to Application development
- Availability for meetings, on-call support, off-hours support work (including weekends) as required
- Be able to work a flexible schedule to accommodate off-hours conference calls
- Communicate with stakeholders regularly on the progress and status of outstanding tickets
- Working knowledge of Agile and Lean methodologies
KNOWLEDGE, SKILLS AND ABILITIES
- Minimum 1 year of Experience
- Experience with web technologies such as JSON, XML, Web Services, APIs, SQL, and Database configuration
- Familiarity with HTML, CSS, or JavaScript for debugging/analysis.
- Any exposure to API testing tools Postman, Swagger.
- Exposure to mobile app testing.
- Excellent debugging and troubleshooting skills
- Quick learner, quality conscious and committed to deadlines
- Self-starter with excellent organizational and time management skills
- Experience working in offshore-onsite delivery teams
- Knowledgeable in ITIL or similar frameworks for incident management.
- Excellent analytical and effective communication skills
- Experience in using collaboration and workflow tools, incl. ServiceNow and Confluence
EDUCATION
- B.E /B.Tech /MCA /BSc.
