Technical Support Representative – Voice

3 weeks ago


Noida Uttar Pradesh India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

Location: Noida Sec 135


Role & responsibilities:

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

• Walks customers through common phone hardware and software configurations to maximize service functionality.

• Provides solutions and resolution resources for customer repair problems.

• Interfaces with customers over the phone providing status updates and ensuring service has been restored.

• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile:-

• Excellent communication skills

• Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.

• Should be comfortable working in 24*7 Working Environment

• UG/Grad/PGs are applicable.

• Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process.

• Rotational shifts & Rotational week offs

Perks and benefits

• Medicare Facilities.

• Salary : 4.99 LPA.

• Both side cab facilities. UPTO 25KM



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