Technical Support Representative – Voice
3 weeks ago
Location: Noida Sec 135
Role & responsibilities:
• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile:-
• Excellent communication skills
• Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
• Should be comfortable working in 24*7 Working Environment
• UG/Grad/PGs are applicable.
• Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process.
• Rotational shifts & Rotational week offs
Perks and benefits
• Medicare Facilities.
• Salary : 4.99 LPA.
• Both side cab facilities. UPTO 25KM
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