Technical Support Representative – Voice

23 hours ago

Noida, India TRDFIN Support Services Pvt Ltd Full time

Location: Noida Sec 135Role & responsibilities:• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.• Walks customers through common phone hardware and software configurations to maximize service functionality.• Provides solutions and resolution resources for customer repair problems.• Interfaces with customers over the phone providing status updates and ensuring service has been restored.• Escalates appropriate technical issues to upper-level technical support when needed.Preferred candidate profile:-• Excellent communication skills• Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.• Should be comfortable working in 24*7 Working Environment• UG/Grad/PGs are applicable.• Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process.• Rotational shifts & Rotational week offsPerks and benefits• Medicare Facilities.• Salary : 4.99 LPA.• Both side cab facilities. UPTO 25KM

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