
Sr Manager| WFM BPO| 13+yrs| Pune Mumbai
6 days ago
Profile Name : Sr. Manager
Shift : Canadian shift (Window 5pm 4am rotational off & rotational shift 5days working )
Location : Pune / Mumbai
- Pune Yerwada (Pick & drop available within the boundary )
- Mumbai – Malad west/ Goregaon
Must Have :
- We need from international BPO
- Notice period – need candidates who are immediate joiners or can join in 15 – 20days max
- Looking for candidates only from international BPO experience in Workforce management department.
Job Description:
- Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.
- Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.
- Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.
- Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.
- Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.
- Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.
- Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.
- Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.
- Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.
- Lead and mentor WFM managers.
- Should have experience in Billing & invoicing
-
WFM Sr. Functional Consultant
3 weeks ago
Noida, Mumbai, Pune, India Birlasoft Limited Full timeJob DescriptionAbout the Job:At Birlasoft, we're looking for an experienced WFM Sr. Functional Consultant.Title: WFM Sr. Functional ConsultantLocation: Noida/Pune/Mumbai/Hyderabad/Bangalore/Chennai/CoimbatoreEducational Background: Any GraduationSkill Required:- - Task - T&A, LFSO, self-service portal and over all functionality of WFM 2024.05.Additional...
-
Sr. Manager
6 days ago
Mumbai, Pune, India Crafle Consulting Mumbai Full time ₹ 93,750 - ₹ 1,80,000 per yearJob Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing &...
-
Manager -WFM || Pune
7 days ago
Pune, India IGT Solutions Full timeJob Description Key Deliverables: - Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations - Deliver timely and accurate WFM and MIS reports with actionable insights - Drive KPI performance, manage outages, and optimize workforce efficiency - Liaise with operations, stakeholders, and clients for performance updates and...
-
WFM Lead
21 hours ago
Mumbai, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...
-
Senior Manager- WFM Pune
2 weeks ago
Pune, India eClerx Full timewe are hiring Senior Manager WFM for Pune location . Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce...
-
Senior Manager- WFM Pune
1 day ago
Pune, Maharashtra, India eClerx Full time ₹ 20,00,000 - ₹ 25,00,000 per yearwe are hiring Senior Manager WFM for Pune location .Shift Timings - Flexible (24*7)Role Overview:Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce developmentProvide leadership for the development of a workforce...
-
Mumbai, Pune, India Hiresquad Full time ₹ 2,50,000 - ₹ 5,80,000 per yearMNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...
-
Assistant Manager – Workforce Management
4 weeks ago
Pune, Maharashtra, India r3 Consultant Full timeJob Title: Assistant Manager / Deputy Manager – Workforce Management (WFM) Location: Pune Open Positions: 1 Experience Required: 5+ years Compensation: ₹12–13 LPA About the Role We are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...
-
Assistant Manager – Workforce Management
1 day ago
Pune, Maharashtra, India r3 Consultant Full time ₹ 12,00,000 - ₹ 13,00,000 per yearJob Title: Assistant Manager / Deputy Manager – Workforce Management (WFM)Location: PuneOpen Positions: 1Experience Required: 5+ yearsCompensation: ₹12–13 LPAAbout the RoleWe are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...
-
SR AR Caller
2 weeks ago
Hyderabad, Mumbai City, Mumbai, India Job World Full timeJob Description *Openings for SR AR Caller for Hyderabad & Mumbai Location* Salary Up-to - 35k CTC / 33 k in hand Process - Physician Billing ( Medical Billing ) 5 Days Working / 2 Days Fixed Offs / one way cab Qualification - Any Graduate / Post Graduate / UG With min 12 months Of exp in AR Callingin Physician Billing , RCM Cycle , Denial Management ....