Sr. Manager

6 days ago


Mumbai Pune, India Crafle Consulting Mumbai Full time ₹ 93,750 - ₹ 1,80,000 per year

Job Description - Sr. Manager (Workforce Management)

We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred.

Key Responsibilities

  • Define and execute departmental plans aligned with WFM strategy and client requirements.
  • Oversee the complete WFM cycle - forecasting, scheduling, intraday management, and reporting - ensuring accuracy and efficiency.
  • Monitor key WFM metrics, analyze trends, and recommend improvements to optimize performance.
  • Act as the primary point of contact for senior leadership and clients, offering insights for WFM-driven decision-making.
  • Handle escalations, resolve complex challenges, and support critical decision-making processes.
  • Standardize and streamline WFM processes, tools, and best practices across regions and programs.
  • Lead implementation of new technologies, policies, and methodologies to drive innovation in WFM.
  • Collaborate with cross-functional teams (Operations, IT, Finance, HR) for seamless integration of WFM processes.
  • Support strategic planning, budgeting, and resource allocation to ensure scalability and efficiency.
  • Lead, mentor, and develop a team of WFM managers to build strong leadership capability.
  • Ensure accurate billing & invoicing processes in alignment with organizational requirements.

Candidate Profile

  • Experience: Minimum years of experience in Workforce Management within international BPOs.
  • Strong expertise in WFM tools, analytics, and reporting frameworks.
  • Proven ability to lead large teams, manage stakeholders, and handle client interactions at senior levels.
  • Experience in billing and invoicing is mandatory.
  • Strong problem-solving, analytical, and decision-making skills.
  • Flexibility to work in shifts.

Interested profiles may apply now if you are an experienced WFM professional from an international BPO background and looking for a leadership opportunity with a global MNC.


  • Sales Manager

    3 days ago


    Pune, Maharashtra, India SR Primes Full time

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a company that specializes in career development and talent matching. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes is renowned for its personalized recruitment strategies and efficient, data-driven talent matching. With a high client...


  • Pune, Maharashtra, India SR Primes Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is more than a staffing company—it's a career architect and organizational matchmaker. We specialize in lightning-fast talent matching, creating perfect professional partnerships across diverse domains. With a personalized approach, data-driven matching, and a...

  • Sales Manager

    50 minutes ago


    Pune, India SR Primes Full time

    Title: Sales ManagerLocation: PuneDepartment: Sales & Business DevelopmentExperience: 3 to 5 YearsQualification: Bachelors or Masters Degree in Business Administration, Marketing, or a related fieldAbout the Company:SR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a career development and talent matching firm headquartered in...

  • Sales Executive

    3 days ago


    Pune, Maharashtra, India SR Primes Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a career and organizational matchmaker based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar. With a personalized and data-driven approach, SR Primes crafts precise professional placements, ensuring both career growth and organizational success. Trusted by...

  • E-Commerce Manager

    24 hours ago


    Bandra West, Mumbai, Maharashtra, India SR STORE Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Job Title: E-Commerce Warehouse & Inventory ExecutiveLocation: Khar West, Mumbai (SR Store – , )Salary: ₹20,000 – ₹35,000 per monthJob Types: Full-time, PermanentCompany OverviewSR Store is a fast-growing women's clothing brand operating out of Khar West, Mumbai, with both an online storefront and a brick-and-mortar boutique. We pride ourselves on...

  • Social Media Manager

    20 hours ago


    Bandra, Mumbai, Maharashtra, India SR STORE Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Social Media Manager cum PR – SR Store, Khar West, MumbaiSR Store ), a dynamic and trend-setting women's clothing brand with an online presence and a boutique store in Khar West, Mumbai, is seeking an enthusiastic and creative Social Media Manager cum PR Executive. The ideal candidate will drive our brand's digital presence, engage our growing community,...


  • Pune, Maharashtra, India SR Primes Full time

    Company DescriptionSR Primes, founded in 2020 by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari, is renowned for its transformational career services. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes specializes in lightning-fast talent matching and crafting professional partnerships. The company boasts a personalized approach, data-driven...


  • Pune, Maharashtra, India SR Primes Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a dynamic career architecture and organizational matchmaking company. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes is dedicated to transforming careers and connecting talent with organizations. With over 2,100 successful placements, a...


  • Pune, India SR Primes Full time

    Job Description Company Description SR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a dynamic career architecture and organizational matchmaking company. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes is dedicated to transforming careers and connecting talent with organizations. With over 2,100 successful...


  • Pune, Maharashtra, India SR Primes Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is more than just a staffing company – we are career architects and organizational matchmakers. Based in Pune and Chatrapati Sambhajinagar, we specialize in lightning-fast talent matching and creating perfect professional partnerships across various sectors....