Platform/Application Support Analyst
2 days ago
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Job Description:
Position # 1: L2 Support Engineer (Immediate Requirement)
Experience: 1-3 years
Location: India (Business Hours Support Only)
Employment Type: Full-time
About the Role:
We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.
Key Responsibilities:
- Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
- Perform configuration management and system administration activities.
- Support release management cycles, including pre- and post-deployment validations
- Collaborate with development and QA teams to streamline fixes and updates.
- Query databases and troubleshoot issues using Salesforce tools and data models
- Maintain proper documentation of incidents and resolutions for knowledge management.
Skills & Qualifications:
- 1-3 years of experience in L2 or application support roles.
- Proficiency in Salesforce CRM with the ability to perform queries across databases.
- Knowledge of configuration management and release management processes.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and coordination abilities.
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 1
Brand:
Sokrati
Time Type:
Full time
Contract Type:
Permanent
-
Application Support Analyst
6 days ago
Mumbai, Maharashtra, India Teamware Solutions Full timeJob Title: Application Support AnalystExperience: 2+ YearsLocation: MumbaiWork Mode: HybridJob DescriptionWe are looking for an Application Support Analyst with experience in Banking / Financial / Capital Markets to provide BAU production support, monitoring, troubleshooting, and scripting support across critical applications.Key ResponsibilitiesBAU...
-
Application Support Analyst
7 days ago
Mumbai, Maharashtra, India Bureau Veritas Consumer Products Services Full timeJob Title: Application Support AnalystJob Location: Mumbai (Andheri)Job Description:The Technical Support Analyst is responsible for providing technical and operational support to end-users, ensuring efficient resolution of issues and maintaining high levels of user satisfaction. This role involves analyzing and troubleshooting technical problems, managing...
-
Application Support Analyst
1 week ago
Mumbai, Maharashtra, India BNP Paribas Full time ₹ 6,00,000 - ₹ 18,00,000 per yearPosition Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.The role is within Front to booking eTrading Application Production group responsible globally for technical support and project deliveries. The Production Engineer will be part of a...
-
Application Production Support Analyst
6 days ago
Mumbai, Maharashtra, India Kiya Full timeHi All,We have an urgent opening for the role of Application Production Support Analyst for one of our leading Investment Banking client in Mumbai location.Experience : 5 -7 yearsLooking for candidates providing L2 / L3 support onlyVery good communication skills are must.Looking for candidates having Capital market/ Investment banking domain experience...
-
Support Analyst
1 week ago
Navi Mumbai, Maharashtra, India Coforge Full timeSupport Analyst (MuleSoft Specialist)Provide advanced technical support and troubleshooting for complex issues across various systems and applications.Act as a point of escalation for critical incidents, ensuring timely resolution and minimal service disruption.Collaborate with cross-functional teams to diagnose, prioritize, and resolve system issues,...
-
Platform Support Engineer
1 week ago
Mumbai, Maharashtra, India BNP Paribas Full timeAbout Business line/Function:Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and...
-
Application Support Trainee
1 week ago
Mumbai, Maharashtra, India CyberNX Technologies Pvt Ltd. Full timeJob Responsibilities:Platform Management & Implementation Execute the installation, configuration, and successful deployment of the NXRadar platform in both SaaS (cloud/hosted) and On-Premise customer environments. Perform routine management, monitoring, and maintenance of all application components to ensure maximum availability and performance....
-
Mumbai, Maharashtra, India DBS Bank Full timeBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Application Support For PWISE
4 days ago
Mumbai, Maharashtra, India BNP Paribas Full timeJob Description – CIB INDUS - ISPL COE Invoice Processing & P2PAbout BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking...
-
Application Support L2
2 weeks ago
Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 4,50,000 - ₹ 7,50,000 per yearJob Role: Application Support - SAP (WM / MM)Experience: Total Experience: 5 - 7 YearsRelevant Experience : 2 3 Years in SAP WM or MM/SD ModulesAcademic Qualification: BE / B.TECH / Graduation in ITRole Responsibilities:Managing production application support.Working at level 2 giving expert support and information to the queries raised by the end user.To...