Application Support Trainee

6 days ago

Mumbai, Maharashtra, India CyberNX Technologies Pvt Ltd. Full time

Job Responsibilities:

Platform Management & Implementation

 Execute the installation, configuration, and successful deployment of the NXRadar platform in both SaaS (cloud/hosted) and On-Premise customer environments.

 Perform routine management, monitoring, and maintenance of all application components to ensure maximum availability and performance.

 Assist in platform upgrades and patches as directed by senior engineers

 Operate core application functionalities and workflows as required by the Customer or as per Scope of engagement defined.

 Provide onsite or remote support for the application performance, or platform performance.

 Operate the application features, or co-ordinate with customers team members to achieve core deliverables defined in the service contracts such as application configuration, client installation, report generation, co-ordination with customer's internal support, IT or vendor teams.

Application Operation & Support

 Perform platform performance management operations, diagnostics, testing, and project delivery.

 Provide Tier 1/2 technical support to customers, troubleshooting and resolving issues related to application functionality, performance, and stability.

 Coordinate effectively with customer IT/Operations teams for required access, system checks, and support activities.

 Document and track support tickets, resolutions, and system changes diligently.

Troubleshooting & Escalation

 Conduct thorough root cause analysis (RCA) for reported incidents

 Manage and coordinate escalations to the internal Development and Product teams for complex bugs or issues.

 Ensure timely communication and follow-up with customers throughout the support lifecycle

Required Qualifications and Skills:

Education:

 Any Graduate degree preferably in Computer Science, Information Technology, or a related technical discipline.

Essential Technical Expertise

 Expertise in the Linux Operating System environment (e.g., strong command-line proficiency, basic system administration, file system management, log analysis).

 A strong foundational understanding of networking concepts (TCP/IP, firewalls, etc.) is an advantage.

Additional Skills

 Understanding or basic experience with high-level languages such as Python, , and/or JavaScript.

 Familiarity with database concepts (SQL/NoSQL) and querying.

 Knowledge of cloud infrastructure (AWS, Azure, GCP) environments, especially as it relates to SaaS deployment.

Professional Skills:

 Excellent problem-solving and analytical skills with a methodical approach to troubleshooting

 Superior verbal and written communication skills for professional interaction with both internal teams and external customers.

 Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

Benefits:

 Flat Hierarchy

 Flexible Work Timings

 Young Progressive Team

 Open Work Culture

 Managed Career Paths

 Mentoring

Job Types: Full-time, Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Application Question(s):

  • Do you have hands-on experience working with Linux (command line, log analysis, basic administration)?
  • Are you familiar with basic networking concepts such as TCP/IP, firewalls, and ports?

Are you familiar with basic networking concepts such as TCP/IP, firewalls, and ports?

  • Have you worked on or studied any programming languages such as Python, , or JavaScript?
  • Do you have knowledge or exposure to cloud platforms like AWS, Azure, or GCP?
  • What is your current location ?

Work Location: In person

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